At a Glance
- Tasks: Lead a dynamic team to ensure successful product implementation and customer satisfaction.
- Company: Join Collibra, a forward-thinking tech company with a focus on innovation and collaboration.
- Benefits: Enjoy flexible benefits, competitive pay, health coverage, and generous time off.
- Other info: Hybrid role based in London with excellent career growth opportunities.
- Why this job: Make a real impact by optimising customer experiences and driving project success.
- Qualifications: Proven leadership in Professional Services and strong customer engagement skills required.
The predicted salary is between 36000 - 60000 € per year.
Joining Collibra’s Engagement Team, Collibra is seeking an Engagement Manager to join our dynamic Professional Services team. Reporting directly to the Senior Director of International Professional Services, you will be a key individual highly motivated and experienced Manager to lead our Professional Services Engagement Management team. This role provides critical leadership and oversight to the implementation team, ensuring customers successfully install, configure, and operate our products. The manager will be key in partnering with customers to accelerate time-to-value, optimize product benefits, and ensure they have the necessary process, technical, and expert advice during implementation. This is a hybrid role based in our London office. Our hybrid model means you’ll work from the office at least two days each week.
Engagement Managers at Collibra are responsible for a range of activities across team leadership, customer engagement, project governance, and revenue forecasting.
- Leadership & Team Management
- Provide leadership and oversight to the Engagement team.
- Provide team and customer project escalation support.
- Oversee team efforts in customer product installation, configuration, and initial operation.
- Manage timesheet approvals and act as a delegate.
- Conduct Performance and Development Reviews and Annual Compensation reviews.
- Engagement Team Development
- Contribute to the ongoing development of the Engagement and Professional Services organisations.
- Manage and participate in Delivery, Engagement, and Sales meetings.
- Manage resource requests and run resource planning sessions with the Engagement Managers, the Delivery, and PS Sales teams.
- Collaborate with the Customer Experience (CX) team on new initiatives across the organisation.
- Project & Portfolio Governance
- Manage the Change Control for the PS organisation with regard to the new and existing Services offering portfolio.
- Maintain hygiene through project software (Asana/Jira) and conduct project meetings for Portfolio Management.
- Continuous development of the portfolio management processes.
- Project Overview
- Ensure the team's correct and appropriate use of Salesforce/Certinia (Financial Force).
- Manage the Salesforce/Certinia (Financial Force) Change Request Process and Routing Documentation for signature.
- Work with Salesforce administrators to improve processes, review project creation, and resolve system errors.
- Initiate Project Success call to ensure customers are prepared ahead of project kick-off.
- Occasionally, implementation management (project management) to provide team cover for extended team leave.
- Revenue & Resource Management
- Execute Revenue Reviews and perform end-of-month/quarter financial hygiene.
- Update and review Revenue Dashboard Reports.
- Collaborate with the Finance team on revenue-related reports and queries.
- Review utilisation and forecasting with Sales Services and Delivery Managers.
- Work with Engagement Managers to review projects and estimates for current and next quarter forecasts.
You have proven experience in providing leadership and oversight to a Solution Implementation or Professional Services team. A strong background in customer-facing roles, focused on product implementation and accelerating time-to-value. Deep understanding of Professional Services operations, including resource planning, utilisation, and revenue management.
You are experienced in revenue reporting and utilisation analysis. Familiar with Salesforce/Certinia (Financial Force) or similar platforms for project administration and process management.
Measures Of Success
- Within your first month, you will understand the Collibra initial implementation methodology, be familiar with the PS project software and high-level processes.
- Within your third month, you will be able to manage the revenue forecasting process and track all project delivery.
- Within your sixth month, you will be looking at ways to improve the Collibra Engagement processes, methodologies and customer experience/value.
Benefits at Collibra
Collibra recognises and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. At Collibra, we’re proud to be an equal opportunity employer. We realise the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
Manager, Professional Services Engagement Management employer: Collibra
Collibra is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in our London office where the hybrid model promotes collaboration and connection among team members. We offer competitive compensation, flexible benefits tailored to individual needs, and ample opportunities for professional growth, ensuring that our employees thrive both personally and professionally while making a meaningful impact in the realm of Professional Services Engagement Management.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Professional Services Engagement Management
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should be ready to discuss how our skills align with their needs. Tailor your responses to show how you can add value to their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. We can refine our answers and boost our confidence before facing the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Manager, Professional Services Engagement Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in professional services and team leadership. We want to see how your skills align with the role of Engagement Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Engagement Skills:Since this role is all about partnering with customers, share specific examples of how you've successfully engaged with clients in the past. We love to see how you’ve helped customers achieve their goals and accelerated their time-to-value.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Collibra
✨Know Your Stuff
Before the interview, dive deep into Collibra’s products and services. Understand their implementation methodology and how it aligns with customer needs. This will show your genuine interest and help you answer questions confidently.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your experience in managing customer engagements and project governance. Be ready to discuss how you handle escalations and support your team during challenging times.
✨Familiarise with Tools
Brush up on Salesforce/Certinia (Financial Force) and any project management tools like Asana or Jira. Being knowledgeable about these platforms will demonstrate your readiness to manage resources and oversee project hygiene effectively.
✨Engage with Questions
Prepare thoughtful questions about the role and the team dynamics at Collibra. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.
