Manager, Professional Services Engagement Management in London

Collibra is seeking an Engagement Manager to join our dynamic Professional Services team. Reporting directly to the Senior Director of International Professional Services, you will be a key individual highly motivated and experienced Manager to lead our Professional Services Engagement Management team. This role provides critical leadership and oversight to the implementation team, ensuring customers successfully install, configure, and operate our products. The manager will be key in partnering with customers to accelerate time-to-value, optimize product benefits, and ensure they have the necessary process, technical, and expert advice during implementation.

This is a hybrid role based in our London office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Engagement Managers at Collibra are responsible for a range of activities across team leadership, customer engagement, project governance, and revenue forecasting.

• Leadership & Team Management
  • Provide leadership and oversight to the Engagement team.
  • Provide team and customer project escalation support.
  • Oversee team efforts in customer product installation, configuration, and initial operation.
  • Manage timesheet approvals and act as a delegate.
  • Conduct Performance and Development Reviews and Annual Compensation reviews.
• Engagement Team Development
  • Contribute to the ongoing development of the Engagement and Professional Services organisations.
  • Manage and participate in Delivery, Engagement, and Sales meetings.
  • Manage resource requests and run resource planning sessions with the Engagement Managers, the Delivery, and PS Sales teams.
  • Collaborate with the Customer Experience (CX) team on new initiatives across the organisation.
• Project & Portfolio Governance
  • Manage the Change Control for the PS organisation with regard to the new and existing Services offering portfolio.
  • Maintain hygiene through project software (Asana/Jira) and conduct project meetings for Portfolio Management.
  • Ensure the team's correct and appropriate use of Salesforce/Certinia (Financial Force).
  • Manage the Salesforce/Certinia (Financial Force) Change Request Process and Routing Documentation for signature.
  • Work with Salesforce administrators to improve processes, review project creation, and resolve system errors.
  • Initiate Project Success call to ensure customers are prepared ahead of project kick-off.
  • Occasionally, implementation management (project management) to provide team cover for extended team leave.
• Revenue & Resource Management
  • Execute Revenue Reviews and perform end-of-month/quarter financial hygiene.
  • Update and review Revenue Dashboard Reports.
  • Collaborate with the Finance team on revenue-related reports and queries.
  • Review utilisation and forecasting with Sales Services and Delivery Managers.
  • Work with Engagement Managers to review projects and estimates for current and next quarter forecasts.

You have proven experience in providing leadership and oversight to a Solution Implementation or Professional Services team. A strong background in customer-facing roles, focused on product implementation and accelerating time-to-value. Deep understanding of Professional Services operations, including resource planning, utilisation, and revenue management.

You are experienced in revenue reporting and utilisation analysis. Familiar with Salesforce/Certinia (Financial Force) or similar platforms for project administration and process management.

Measures Of Success

• Within your first month, you will understand the Collibra initial implementation methodology, be familiar with the PS project software and high-level processes.
• Within your third month, you will be able to manage the revenue forecasting process and track all project delivery.
• Within your sixth month, you will be looking at ways to improve the Collibra Engagement processes, methodologies and customer experience/value.

Benefits at Collibra

Collibra recognises and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. At Collibra, we’re proud to be an equal opportunity employer. We realise the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.