Accounts Manager / Client Manager (Permanent) in London

Joining Collibra’s Professional Services teamAs an Engagement Manager, you will own and direct the full engagement life cycle for customers purchasing Collibra services, working across multiple customer personas,industries, departments, and internal Collibra functions to lead project delivery and influence customer success and adoption of the Collibra Platform.This role is instrumental in driving renewal and expansion by accelerating time to value, increasing adoption, and influencing product strategy with valuable learnings all of which drive Collibra's growthThis is a hybrid role based in our London office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.Enterprise Engagement Managers at Collibra are responsible forOverseeing the successful installation, configuration, and initial operation ofCollibra's products and technologies for new and existing customers.Developing ingagement plans and being accountable for informing andadvising client representatives and internal stakeholders of planning, progress,risks, and issues.Ensuring services delivery across geographic territories is in full compliancewith the established Collibra engagement model, processes, methodologies,and artifacts.Partnering effectively with Collibra Professional Services Architects, SalesLeads, Account, Product Management, and Customer Support teams.Partnering with Collibra Professional Services Architects to define andimplement an operating model specific to the customer's use cases, technicalgo-live, and production go-live needs.Chairing regular engagement review meetings with customers and withinternal Collibra teams, and facilitating the smooth and timely running ofworkshops and training to support Collibra revenue targets.You have5+ years of consulting management experience working directly withcustomers, ideally within SaaS environments.A proven track record of delivering multiple projects and related outcomessimultaneously on time, on budget, and to quality.The ability to build customer relationships and deliver presentations to alllevels of business and IT stakeholders.Knowledge of core data management or data governance technologies (a plus).Proficient language skills in English (mandatory); German or Dutch preferred.At least a bachelor's degree (or equivalent) in a business, technical, or related field.Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.A bachelor’s degree or equivalent related working experience is requiredYou areCustomer focused, placing customer success at the highest priority.Eager to learn, embrace, and improve upon new processes.A team player, you are at ease to synchronize with a high velocity of internal and external stakeholders.A role model to the broader teams for engagement management best practices, processes, and creative problem solving.At ease to facilitate and liaise between internal and external stakeholders.Ability to deliver projects for multiple customers simultaneouslyEligible to work in London.Measures of successWithin your first month, you will gain a fundamental knowledge of the Collibra Products, Services offerings and services delivery processes and procedures.Within your third month, you will manage assigned services engagements with considerable supervision and management required as you continue to ramp.Within your sixth month, you will manage assigned services engagements with minimal supervision and management required.Benefits at CollibraCollibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.