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- Tasks: Lead and manage Athena Hall, ensuring exceptional customer experiences and full occupancy.
- Company: Collegiate UK is a leading provider of student accommodation, creating a sense of belonging for students.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Join a passionate team focused on excellence and make a real impact in students' lives.
- Qualifications: Experience in operations management, preferably in student accommodation, hospitality, or retail.
- Other info: Contact Anna Kacprzak for a confidential discussion about this exciting opportunity.
The predicted salary is between 36000 - 60000 £ per year.
Collegiate UK is a market leader in purpose-built student accommodation with over 10,500 beds in 21 cities across the UK. They work closely with their partners to be the most trusted accommodation choice for students by creating a unique experience where everyone feels they belong.
The key to Collegiate’s rapid growth has been their focus on delivering excellence in all areas and working as a collaborative and supportive team. They are looking for a customer-focused and passionate leader to manage Athena Hall, which is Collegiate’s only site based in Ipswich. Reporting to the Head of Operations, the General Manager will have full responsibility for the property.
You will achieve full occupancy for the accommodation each academic year and deliver an exceptional experience to all customers throughout the sales process and beyond. You will identify and build relationships with universities, student unions, and other relevant organisations within Ipswich. The General Manager will assist the site operations team with day-to-day management of the property to ensure a high level of customer service is provided to the students at all times.
The successful candidate will possess a track record in managing the operations across a comparable environment, ideally in student accommodation, hospitality, retail, or leisure. You will have excellent interpersonal and communication skills and strong commercial ability. The role will suit individuals with a high level of credibility, team leadership, and the capability to deliver excellence.
Locations
General Manager employer: Collegiate UK
Contact Detail:
Collegiate UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Collegiate UK's mission and values. Understanding their commitment to creating a unique experience for students will help you align your leadership style with their expectations, showcasing your passion for customer service during any discussions.
✨Tip Number 2
Network with local universities and student unions in Ipswich. Building relationships with these organisations can demonstrate your proactive approach and commitment to achieving full occupancy, which is a key responsibility of the General Manager role.
✨Tip Number 3
Prepare to discuss your previous experience in managing operations within similar environments. Highlight specific examples where you've successfully led teams and delivered exceptional customer experiences, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your interpersonal and communication skills during any interactions. Being able to effectively communicate your vision and inspire a team is crucial for this role, so practice articulating your ideas clearly and confidently.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the General Manager position at Collegiate UK. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases relevant experience in managing operations, particularly in student accommodation, hospitality, or similar fields. Highlight your leadership skills and any achievements that demonstrate your ability to deliver excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your commitment to creating a welcoming environment for students. Mention specific examples of how you've successfully built relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a General Manager role.
How to prepare for a job interview at Collegiate UK
✨Show Your Passion for Customer Service
As a General Manager, your role will revolve around delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in environments like student accommodation or hospitality.
✨Demonstrate Your Leadership Skills
Collegiate UK values strong leadership. Highlight your experience in managing teams and fostering a collaborative environment. Discuss how you motivate your team and ensure everyone is aligned with the company's goals.
✨Know the Local Market
Familiarise yourself with Ipswich and its universities or student unions. Being able to discuss local trends and how you would build relationships with these organisations will show your commitment to the role and the community.
✨Prepare for Operational Questions
Expect questions about managing property operations and achieving occupancy targets. Be ready to discuss your strategies for maintaining high standards of service and how you would handle challenges that may arise in day-to-day management.
