Job summary
College Surgery are seeking an organised, proactive, fast thinking, people focussed Operations Lead to join our supportive and friendly team.
This role provides leadership to our reception and care coordinator team, helping to coordinate services, improve processes and procedures, and ensuring that patients receive high-quality standards of care and service.
Working within the Practice Support and Management Team, you will be the kind of person who is passionate about teamwork, quality improvement and making a positive difference, making best use of technology and digital solutions, and supporting a team.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
We are proud to be a CQC Outstanding Practice
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The Operations Lead is part of the Practice Support Team who together manage the smooth running of the operational aspects of the practice day to day.
About us
We are a supportive, innovative, and enthusiastic team passionate about delivering excellence in patient care, education, and whole team wellbeing. We collectively enjoy our jobs despite the challenges in the NHS and have a great team, inspiring each other and embracing our differences. There are extensive property developments taking place around us so we are constantly adapting to meet our patient demand.
We are a town-based practice with rural dispensing branches with over 19,000 registered patients over 4 sites. The main site is in Cullompton, only 20 minutes drive from the vibrant city of Exeter and very close to the M5.
Job description
Job responsibilities
The following are the core responsibilities of the Operations Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Individual Tasks
- Effective line management, direction and support of the Reception Team, the Care Co-ordinator Team and the Rota Co-ordinator, including appraisals, identifying opportunities for development and ensuring that their duties are performed effectively and to the required standard for both patients and internal teams
- Organising regular team meetings
- Promoting good working relationships with other teams and individuals in the organisation
- Supporting Reception and GP rota coordination in order to maintain safe staffing levels during periods of staff shortages and unexpected absences.
- Locum GP management
- Resolving complex rota queries
- In the absence of the Deputy Practice Manager, handling patient concerns when they attend on site or call into the Reception Team
- Investigating patient complaints related to own teams
- Co-ordinating medical student placements
- Project work on new systems and processes, guiding and supporting the team through implementation of these processes
- Organising induction for GPs and own team members
- Provision of performance data against Key Performance Indicators
- Undertaking audits related to own teams duties
- Ensuring that processes and systems in own teams are documented, made available, are fit for purpose, and are adhered to
- Regularly attending and contributing to the monthly Leads Meeting and reporting operational performance, pressures, and challenges
- Ensuring compliance and regulation within own team and supporting this across the organisation
- Any other reasonable task within the competency of the postholder
Person Specification
Experience
Essential
- Please see attached Person Spec
Desirable
- Please see attached Person Spec
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
College Surgery Partnership
Address
Culm Valley IC For Health
Willand Road
Cullompton
Devon
EX15 1FE
United Kingdom
Employer's website
Contact Details:
College Surgery Partnership Recruitment Team
