At a Glance
- Tasks: Be the friendly face of our salon and restaurant, managing appointments and customer enquiries.
- Company: Join a vibrant college environment with a focus on student learning and development.
- Benefits: Enjoy 30 days annual leave, discounts, and a contributory pension scheme.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a positive impact on customers and support students in their learning journey.
- Qualifications: Looking for organised individuals with great customer service skills.
Location: King's Lynn
Hours: 25 per week (9.30am - 2.30pm each day)
Salary: £14,095 - £14,320 (£25,149 - £25,549 FTE)
We’re looking for a friendly, organised and customer‑focused receptionist to become the first point of contact for visitors, students and customers using our learner training Hair & Beauty salons and Novus restaurant. Based in the Vancouver building, you'll manage appointments and enquiries, welcome customers, support students and staff and ensure that the reception runs smoothly each day. You'll play an important role in creating a positive customer experience, whilst also supporting learners completing internal work placements (e.g. those on a front of house qualification) and contributing to the wider business support team. This is a new, varied role where no two days are the same. Alongside managing the reception and booking systems, you'll support with attendance management, administrative support for curriculum teams and help students with any queries which they may have. You'll be working with numerous colleagues across the college to deliver an excellent service.
Benefits:
- Generous annual leave allowance of 30 days per year for support staff
- Five college closure days
- Bank Holidays (pro-rata for part-time)
- Fee waivers on some college courses
- Contributory pension scheme with the Local Government Pension Scheme
- Discounts with local businesses
- Access to a cycle to work scheme
- Well‑being committee and free confidential Employee Assistance Programme
- Comprehensive training and development
- Job share opportunities available for the right candidates
EEO Statement: CWA is a Disability Confident employer and offers a guaranteed interview scheme for disabled candidates who meet all essential criteria. We encourage you to disclose any disabilities and whether or not you wish to be considered under this scheme. CWA is committed to safeguarding and all staff appointments are subject to satisfactory references and enhanced DBS checks, including an enhanced Disclosure and Barring Service Check and a barred list check. All shortlisted candidates will be subject to an online search.
Closing date for receipt of all applications: midnight, Sunday 2nd August. No agencies please.
Receptionist (Salon and Novus Restaurant) employer: College of West Anglia
As a Work Placement & Careers Coordinator at CWA in King's Lynn, you will join a supportive and inclusive work culture dedicated to empowering high needs learners. With generous annual leave, comprehensive training opportunities, and a commitment to equality and diversity, CWA stands out as an excellent employer that values the growth and well-being of its staff while fostering meaningful connections with local businesses to enhance student success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Salon and Novus Restaurant)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at College of West Anglia and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at College of West Anglia that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at College of West Anglia.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at College of West Anglia get a sense of who you are beyond your experience!
How to prepare for a job interview at College of West Anglia
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at College of West Anglia and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
