Learner Support Officer in Downham Market

Are you passionate about inspiring young people who have Social Emotional and Mental Health (SEMH) issues to achieve their full potential? Do you want to make a positive impact on our communities by helping young people to thrive in further education? Then this could be the role for you.

Due to increasing student numbers and investment into our inclusive learning provision we are recruiting for additional Learner Support Officers to join our team at Downham Market to support our Bridge to Engagement learners. Our Bridge to Engagement programme enables learners who may not be comfortable at a larger campus to access further education in a small, bespoke campus. Our group sizes are small, meaning that we can offer a highly supported environment, enabling our learners to develop and progress to either further study or employment. Our support team are integral in providing learners with the tools, knowledge and confidence that they need to succeed, and we are proud of the success of these programmes.

Our Bridge to Engagement provision programmes are designed to support young people with Social Emotional and Mental Health (SEMH) issues. We are looking for innovative and passionate Learner Support Officers who are confident in managing challenging behaviour.

• Support learners on the Bridge to Engagement programme to access further education in a small, bespoke campus.
• Provide tools, knowledge and confidence to learners to help them succeed and progress to further study or employment.
• Assist with managing challenging behaviour and create a supportive learning environment.

We offer an excellent package including a generous annual leave allowance of 30 days per year for support staff, plus five College closure days, plus Bank Holidays (pro-rata for part-time), fee waivers on some College courses, a contributory pension scheme with the Local Government Pension Scheme, discounts with local businesses and access to a cycle to work scheme. CWA focuses on staff well-being and utilises resources such as a well-being committee and access to a free and confidential Employee Assistance Programme, as well as comprehensive training and development. Job share opportunities are available for the right candidates.

To apply online or to view all our current vacancies please visit www.cwa.ac.uk. For further information specific to the role, or to arrange a visit please contact Kerri Benefer at kerri.benefer@cwa.ac.uk.

Closing date for receipt of all applications: midday Thursday 19 February 2026. Interviews are provisionally scheduled for: Wednesday 25 February 2026. Applicants are expected to ensure their applications are written in their own words.

We reserve the right to use an AI checker on any application. Please note that all interviews are conducted face to face, we are unable to facilitate online interviews.

CWA are a Disability Confident employer and offer a guaranteed interview scheme for disabled candidates who meet all of the essential criteria for a role. We would encourage you to disclose any disabilities and whether or not you wish to be considered under this scheme.

CWA is committed to safeguarding and all staff appointments are subject to satisfactory references and enhanced DBS checks. You will be required to provide references and undertake an enhanced Disclosure and Barring Service Check as well as a barred list check. All shortlisted candidates will be subject to an online search.

This post is exempt from the Rehabilitation of Offenders Act 1974 but Exceptions Order may apply. Full details of our Safeguarding Child and Vulnerable Adult Protection policy can be found at Policies (cwa.ac.uk).

CWA reserves the right to close this vacancy early should sufficient suitably qualified applications be received prior to the closing date. No agencies please.