Butler’s Supervisor in Cambridge

Corpus Christi College Cambridge

Job Description

Job Title: Butler’s Supervisor

Department: Pantry - Catering

Responsible to: College Butler/ Food Services Manager

Purpose of Job: To provide leadership and a first-class front of house service to ensure total customer satisfaction. To have a full understanding of all Panty daily operational activities, planning well in advance and being an ambassador for growth and excellence. Responsible for the supervision of the Pantry staff.

Duties and responsibilities:

1. Front of House Services

Responsible for the smooth running of internal and external events.

Responsible for the smooth running of the student Cafeteria in Hall, maintaining service standards and the presentation and cleanliness of the servery.

Ensure high levels of service are delivered for College internal/external events and meetings.

Ensure that the style of service suits the nature of each event.

Set up the function rooms for meetings and seminars.

Responsible for ensuring that all areas are kept clean and tidy including storerooms and cupboards within meeting rooms.

Check function sheets, plan and prioritise demand.

Ensure allergen information presented to diners within the college is correct, and sufficiently communicated within the team, and appropriately to the college community.

Ensure all College equipment is well maintained and stored correctly: Laptop, data projectors, screens, flip charts, baize etc.

Responsible for ensuring consumable items are maintained at the stock level agreed by the College Butler.

2. Communication

Ensure effective communication between the Catering Management Team/Office, the Pantry staff, the Kitchen and other members of College as needed.

Liaise with the Catering Manager, College Butler, Exec Head Chef and other team members in relation to menu suitability and the appearance, quality, and temperature of food.

3. Supervision of Staff

Organise and booking of casual team members for events (in collaboration with the Pantry Management team).

Organise function briefings for all team members connected with a particular function.

Carry out pre-service checks liaising with Client.

Supervise the front of house team members during functions.

Empower team members and delegate as appropriate to allow them to reach their full potential.

Ensure that casual team member hours are controlled and managed within agreed limits.

Ensure staff records such as absence records and development plans are maintained.

Supervise the replacement ordering and stock levels of Staff Uniform.

Deliver and supervise team training and development, being passionate that team member development is key to the departments and thus, your success.

4. Pantry Wine Cellar

Oversee the Pantry Wine Cellar (in collaboration with the College Butler) and take reasonability for cellar holdings and monthly stock take.

5. Other

Senior members of the Butler team are expected to be present at all major College events as marked in the College Calendar and other important occasions stipulated by the Catering Manager.

It is expected that the Butler’s Supervisor is knowledgeable and prepared to assist in the Bar operation when requested, aiding in inter department working and team efficiency.

It is expected that the Butler’s Supervisor will carry out any other appropriate duties requested by the College from time to time.

Health and Safety

All staff must adopt a responsible and proactive attitude towards health and safety and to comply with any procedures as required by the College in order to ensure the health and safety of themselves, their colleagues and any other persons that may be affected by their actions. They must be prepared to undertake any training provided in relation to health and safety or which is identified as necessary in relation to their work.

College Staff Values

To uphold the College Staff Values of Excellence, Collaboration, Respect and Creativity.

Safeguarding

A commitment to safeguarding our students and staff and complying with the College’s policies related to this.

The above is not an exhaustive list and the post holder may be expected to undertake other related duties as required by the College Butler. The list of duties may be subject to revision at the end of the probationary period.

Person Specification

Criteria Essential Desirable Essential Desirable

Education/Qualifications

Good understanding of written and spoken English

X

Basic food hygiene level 2

×

WSET level 2 or equivalent wine qualification

×

Relevant hospitality management qualification

x

Knowledge/Experience

Proven track record of supervisor or managing small teams

X

Ability to lead and aspire

×

Experience working in similar high standard Catering operation

x

Experience delivering structured training to team members

×

Understanding of how to build 'Standard Operating Practice'documents

X

Skills

Rosette standard food and wine service skills

x

Basic numeracy

×

Ability to work unsupervised

×

IT Skills

Sound workable knowledge of Microsoft packages

X

Experience using event booking systems such as Kinetics, Uniwareetc...

X

Interest in business social media engagement

x

Personal Qualities

Ability to see opportunities to improve your responsible areas

x

Clean and tidy appearance

Flexible attitude to work

Prepared to work additional hours when needed

Physical/Special Requirements

Due to the age and layout of the college, there are a number ofsteep staircases and areas of restricted access

X

Issued by Department Head

…Iain Sutherland…………Name

………Signature

05.05.2026……….Date

Accepted and Understood by Postholder

….Name

….Signature

….Date

This job description will be reviewed periodically when additions and amendments may be made.