Sales & Marketing Manager at College Hunks Hauling Junk & Moving in Chelmsford

Mission: To grow to be one of the top College Hunks Hauling Junk and Moving franchise locations in the county over the next 3-5 years by exemplifying our four core values every day: building leaders, always branding, creating a fun enthusiastic team environment, and listening, fulfilling, and delighting our clients, vendors, employees, and community.

Purpose: To ensure comprehensive sales strategies and staffing to maximize operations and perpetuate a culture of accountability, consistency, and order by upholding the Core Values of Always Branding, Building Leaders, Creating a Fun, Enthusiastic Team Environment, and Listen, Fulfill and Delight our team members and clients.

About the position: You will be the Lead Sales Representative and Assistant Manager at College Hunks Hauling Junk and Moving and responsible for the day-to-day sales efforts of the company. This includes but is not limited to the following primary functions:

• Sales & Estimating – Inbound & Outbound Sales
• Recruiting, Interviewing, and Retention
• Training (as needed) of new hire onboarding and advanced sales training

Responsibilities & Accountabilities:

• Complete junk and moving estimates, on-site, & over the phone.
• Wear the College Hunks Hauling Junk uniform according to the operations.
• Complete Move Welcome Calls, Confirmation Calls, Additional Information Calls, Sales Opportunity Calls, and Outbound Marketing Call Campaigns.
• Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business.
• Assist the Operations Manager with training Truck Captains to establish value and rate appropriately so clients understand the value they received for the price they were charged.
• Assist the Operations Manager to keep disposal costs below target (11% goal) by pricing accurately.
• Assist the Operations Manager to keep team costs below target (18% junk & 24% moving).
• Assist Operations Manager conducting daily inspection of trucks upon return of teams in the evening to verify proper move supply materials.
• Prepare, schedule, and deliver training classes for team members on advanced topics such as upselling, sales, moving techniques, daily operational schedule management and efficiency, and cost-reducing practices for disposal and labour.
• Assist with the training and development of additional estimators to fill in on the weekend and in your absence.
• Conduct onsite and over the phone estimates.
• Ensure proper material readiness and complete material resupply orders as needed.
• Track apparel inventory and reorder as needed.

Additional Responsibilities:

• 100% client amazement and loyalty measured by Happy Checks, Listen360 surveys, lack of negative feedback, and monthly increases in repeat and referral business.
• Operate company vehicles safely and maintain a safe work environment and practices at all times, measured by zero vehicle accidents or job injuries.
• Boost team member awareness of company mission and vision to be measured by achieving team member goals.
• Produce and review sales reports.
• Execute monthly marketing plans and calling missed leads.
• Submit report on the 28th of each month for converted leads to closed jobs with the revenue generated from the lead.
• Deliver boxes and moving supplies to clients.
• Manage Local franchise social media as needed.

Marketing:

• Ensure field teams do 1 Sign drop per shift worked. Locations are direct and repeated in 30-day cycles.
• Networking groups and meetings.
• Find opportunities for unused trucks to park in high profile visible locations based on marketing focused zip code strategies.
• Assist with the implementation and execution of marketing plans.
• Keep all unused trucks parked in high profile visible locations based on marketing focused zip code strategies.

Compensation: $36,000.00 - $56,000.00 per year.

Our purpose is “Move the World” emotionally by eliminating stress for people who are moving or dealing with clutter, and by creating opportunities for entrepreneurs and hard workers who are eager to learn how to build a business. We do it by living out our core values.

Our four core values are:

• Mentor employees to help them learn and take on responsibility, and advance in business and in life.
• Always Branding: Always being professional and aware of how others see you, whether or not you are with a customer.
• The kind of environment in which morale is high and people flourish.
• Listen, Fulfill, and Delight: Paying attention to others and showing extra courtesy or adding a little spark to their day.