(PDF, 344.35kb) We're looking for a skilled and proactive IT 2nd Line Support Technician to join our friendly and forward-thinking IT team. This is an exciting opportunity to work across a modern IT environment, providing advanced technical support and helping to deliver projects that enhance the digital experience for staff and students. From Microsoft 365 and Intune to cloud services, network infrastructure and device management, you'll play a key role in ensuring our systems remain reliable, secure and fit for the future. You'll be the escalation point for complex technical issues, supporting a wide range of technologies including Microsoft 365, Intune, Windows Server, Active Directory, Entra ID, networking technologies and endpoint management solutions. You'll also contribute to IT projects, cybersecurity initiatives and continuous service improvement across the College Group.
- Proven experience in a 2nd Line IT Support role, with strong troubleshooting skills across hardware, software and cloud-based services.
- Experience with Microsoft 365, Intune/Endpoint Manager, Windows Server, Active Directory/Entra ID and endpoint management technologies.
- Knowledge of networking technologies including TCP/IP, DNS, DHCP and enterprise network infrastructure.
- A proactive, solutions-focused approach with excellent organisational and problem-solving skills.
- Strong communication and customer service skills, with the ability to build positive relationships with staff and students., Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
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IT 2nd Line Support Technician in London employer: College Group
Coventry College is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. With access to continued professional development, excellent pension schemes, and a range of employee benefits, including free on-site parking and health and wellbeing support, staff are empowered to thrive both personally and professionally. Located in the heart of Coventry, this dynamic Further Education provider is dedicated to transforming lives and shaping the future workforce, making it an ideal place for passionate educators to inspire the next generation.
