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- Tasks: Lead and transform the student journey for a seamless experience from enquiry to enrolment.
- Company: Join a forward-thinking college with a focus on innovation and service excellence.
- Benefits: Competitive salary, excellent pension schemes, holiday package, gym access, and discounted spa treatments.
- Why this job: Make a real difference in students' lives while leading high-performing teams.
- Qualifications: Degree or equivalent, management experience, and strong leadership skills in education.
- Other info: Dynamic environment with state-of-the-art facilities and opportunities for professional growth.
The predicted salary is between 55000 - 65000 £ per year.
We're looking for an ambitious and forward-thinking Director of Admissions and Customer Experience to lead and transform the full student journey across our college. This is a high-impact leadership role where you'll bring together Admissions, Customer Service, Reception, Bursary, and Course Systems to create a seamless, high-quality experience from first enquiry to enrolment and beyond. If you're passionate about innovation, service excellence, and leading high-performing teams, this is your opportunity to make a real difference.
Responsibilities
- Lead and align student services teams to deliver a high-quality learner experience
- Develop and implement strategic plans in line with college objectives
- Oversee the implementation and management of the Learner Management System (LMS)
- Ensure compliance with funding rules, audits, and Matrix standards
- Drive consistency and continuous improvement across all sites
- Collaborate with key departments including Curriculum, MIS, Finance, and Marketing
- Monitor KPIs such as enrolment, funding, and customer satisfaction
- Manage budgets, resources, and staff development
- Represent the college internally and externally
Qualifications
- Degree or equivalent qualification in a relevant subject
- Management qualification or completion of a recognised management development programme
- Proven leadership experience in admissions, customer service, or related student-facing roles within further education
- Experience in leading digital transformation projects, ideally including LMS implementation
- Strong understanding of funding, compliance, and audit requirements in the education sector
- Maths & English GCSE / Level 2 equivalent
If you're ready to make a real difference and lead a vital area of our college group, we want to hear from you!
Eligibility
Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.
Benefits
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such as a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
Director of Admissions and Customer Experience in London employer: College Group
Contact Detail:
College Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Admissions and Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a Director of Admissions and Customer Experience role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the college's values and recent initiatives. Tailor your responses to show how your experience aligns with their mission of delivering a high-quality learner experience. We want to see that passion for innovation and service excellence shine through!
✨Tip Number 3
Showcase your leadership skills by sharing specific examples of how you've led teams to success in admissions or customer service. Highlight any digital transformation projects you've managed, especially if they involved implementing a Learner Management System. This is your chance to stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our forward-thinking team. Let's make a real difference together!
We think you need these skills to ace Director of Admissions and Customer Experience in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in admissions and customer service. We want to see how your skills align with our mission to create a seamless student journey.
Showcase Leadership Experience: Since this is a leadership role, don’t hold back on sharing your past experiences leading teams. We’re keen to know how you’ve driven high performance and innovation in your previous roles.
Highlight Digital Transformation Skills: If you've led any digital transformation projects, especially involving LMS implementation, make sure to mention them! We’re all about embracing technology to enhance the learner experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at College Group
✨Know Your Stuff
Make sure you’re well-versed in the college's mission and values. Understand how the role of Director of Admissions and Customer Experience fits into their overall strategy. This shows you’re genuinely interested and have done your homework.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in admissions or customer service. Highlight any digital transformation projects you've managed, particularly those involving LMS implementation, as this is crucial for the role.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as enrolment rates and customer satisfaction scores. Be ready to discuss how you’ve used data to drive improvements in previous positions.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the challenges in the education sector. Inquire about their current strategies for enhancing the student journey and how you can contribute to their goals.