At a Glance
- Tasks: Provide advanced IT support and enhance digital experiences for staff and students.
- Company: Join a friendly and forward-thinking IT team in a modern environment.
- Benefits: Competitive salary, excellent pension schemes, holiday package, gym access, and discounted spa treatments.
- Other info: Proactive role with opportunities for continuous service improvement and career growth.
- Why this job: Make a real impact on IT projects and improve systems for the future.
- Qualifications: Experience in 2nd Line IT Support with strong troubleshooting skills.
The predicted salary is between 50310 - 61490 £ per year.
(PDF, 344.35kb) We're looking for a skilled and proactive IT 2nd Line Support Technician to join our friendly and forward-thinking IT team.
This is an exciting opportunity to work across a modern IT environment, providing advanced technical support and helping to deliver projects that enhance the digital experience for staff and students.
From Microsoft 365 and Intune to cloud services, network infrastructure and device management, you'll play a key role in ensuring our systems remain reliable, secure and fit for the future.
You'll be the escalation point for complex technical issues, supporting a wide range of technologies including Microsoft 365, Intune, Windows Server, Active Directory, Entra ID, networking technologies and endpoint management solutions.
You'll also contribute to IT projects, cybersecurity initiatives and continuous service improvement across the College Group.
- Proven experience in a 2nd Line IT Support role, with strong troubleshooting skills across hardware, software and cloud-based services.
- Experience with Microsoft 365, Intune/Endpoint Manager, Windows Server, Active Directory/Entra ID and endpoint management technologies.
- Knowledge of networking technologies including TCP/IP, DNS, DHCP and enterprise network infrastructure.
- A proactive, solutions-focused approach with excellent organisational and problem-solving skills.
- Strong communication and customer service skills, with the ability to build positive relationships with staff and students., Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.
In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
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IT 2nd Line Support Technician employer: College Group
Coventry College is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. With access to continued professional development, excellent pension schemes, and a range of employee benefits, including free on-site parking and health and wellbeing support, staff are empowered to thrive both personally and professionally. Located in the heart of Coventry, this dynamic Further Education provider is dedicated to transforming lives and shaping the future workforce, making it an ideal place for passionate educators to inspire the next generation.
StudySmarter Expert Advice🤫
We think this is how you could land IT 2nd Line Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what College Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges College Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at College Group!
✨Direct Apply to College Group
Let's not forget to apply directly through the College Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT 2nd Line Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at College Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at College Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at College Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
