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- Tasks: Lead and transform the student journey for a seamless experience from enquiry to enrolment.
- Company: Dynamic college group focused on innovation and service excellence.
- Benefits: Competitive salary, excellent pension schemes, holiday package, gym access, and discounted spa treatments.
- Why this job: Make a real impact in education while leading high-performing teams in a fast-paced environment.
- Qualifications: Degree or equivalent, management experience, and strong leadership skills in student services.
- Other info: Join a forward-thinking team with state-of-the-art facilities and great career growth opportunities.
The predicted salary is between 55000 - 65000 £ per year.
We're looking for an ambitious and forward-thinking Director of Admissions and Customer Experience to lead and transform the full student journey across our college. This is a high-impact leadership role where you'll bring together Admissions, Customer Service, Reception, Bursary, and Course Systems to create a seamless, high-quality experience from first enquiry to enrolment and beyond. If you're passionate about innovation, service excellence, and leading high-performing teams, this is your opportunity to make a real difference.
Responsibilities
- Lead and align student services teams to deliver a high-quality learner experience
- Develop and implement strategic plans in line with college objectives
- Oversee the implementation and management of the Learner Management System (LMS)
- Ensure compliance with funding rules, audits, and Matrix standards
- Drive consistency and continuous improvement across all sites
- Collaborate with key departments including Curriculum, MIS, Finance, and Marketing
- Monitor KPIs such as enrolment, funding, and customer satisfaction
- Manage budgets, resources, and staff development
- Represent the college internally and externally
Qualifications
- Degree or equivalent qualification in a relevant subject
- Management qualification or completion of a recognised management development programme
- Proven leadership experience in admissions, customer service, or related student-facing roles within further education
- Experience in leading digital transformation projects, ideally including LMS implementation
- Strong understanding of funding, compliance, and audit requirements in the education sector
- Maths & English GCSE / Level 2 equivalent
If you're ready to make a real difference and lead a vital area of our college group, we want to hear from you!
Eligibility
Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.
Benefits
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such as a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
Director of Admissions and Customer Experience employer: College Group
Contact Detail:
College Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Admissions and Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a Director of Admissions and Customer Experience role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the college's values and recent initiatives. Show us how your vision aligns with theirs, especially when it comes to enhancing the student journey. We love candidates who can demonstrate their passion for innovation and service excellence!
✨Tip Number 3
Don’t just apply anywhere; focus on positions that excite you! Use our website to find roles that match your skills and ambitions. Tailor your approach to highlight your leadership experience and digital transformation projects – that’s what we’re looking for!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Share any additional thoughts you have about the role or how you can contribute to the college’s goals. It shows initiative and keeps the conversation going!
We think you need these skills to ace Director of Admissions and Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Admissions and Customer Experience role. Highlight your leadership experience and any relevant projects you've led, especially those involving digital transformation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for innovation and service excellence. Share specific examples of how you've improved customer experiences in previous roles to show us what you can bring to the table.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to develop and implement strategic plans. We want to see how you’ve aligned teams to deliver high-quality learner experiences and how you’ve driven continuous improvement in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a real difference in our college!
How to prepare for a job interview at College Group
✨Know the Student Journey Inside Out
Make sure you understand the full student journey from enquiry to enrolment and beyond. Familiarise yourself with how admissions, customer service, and other departments interact to create a seamless experience. This will help you demonstrate your strategic vision during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles, especially in admissions or customer service. Highlight any experience you have in driving digital transformation projects, particularly with Learner Management Systems, as this is crucial for the role.
✨Understand Compliance and Funding
Brush up on the compliance and funding rules relevant to the education sector. Be ready to discuss how you've ensured adherence to these standards in past positions, as this knowledge will be key to managing budgets and resources effectively.
✨Prepare Questions for Them
Think of insightful questions to ask about their current challenges and future goals. This shows your genuine interest in the role and helps you assess if the college's values align with yours. Plus, it gives you a chance to demonstrate your forward-thinking mindset.