At a Glance
- Tasks: Manage IT operations and support for our new London Receiving Center.
- Company: Join Collectors, a leader in innovative technology for collectors worldwide.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work culture.
- Other info: Work onsite 5 days a week in a collaborative team atmosphere.
- Why this job: Be the go-to IT expert and make a real impact in a dynamic environment.
- Qualifications: 3-5 years of hands-on IT support experience and strong troubleshooting skills.
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items.
We're looking for a hands-on, self-directed Corporate IT Engineer to be the first dedicated IT presence at our new London Receiving Center. This is a foundational role - you'll build, maintain, and own the day-to-day IT operations for the site, working closely with our global Corporate IT team based in Santa Ana, CA. You'll be the local expert for everything from network infrastructure and physical security systems to end-user support and vendor coordination with UK-based providers. This site operates under our uptime commitments to key partners including eBay, making reliable, responsive local IT support a business-critical requirement. You’ll report to the IT Supervisory Manager and work from our London, UK office. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.
What You'll Do:
- Own day-to-day IT operations for the London Receiving Center — network, endpoints, physical security, and communications infrastructure.
- Serve as the on-site point of contact for all IT support requests, troubleshooting hardware, software, and connectivity issues with urgency.
- Coordinate with UK circuit providers (fiber, WAN) and local vendors for installation, maintenance, and issue resolution.
- Support the physical buildout of the facility — cabling, camera and access control installations, switch racking, and IDF setup — in coordination with the global network team.
- Deploy, configure, and manage workstations, laptops, tablets, label printers, barcode scanners, and mobile devices for all London employees.
- Manage device lifecycle — procurement, imaging, provisioning, refresh, and decommission — in line with global standards.
- Support onboarding of new hires with timely equipment setup, account provisioning (Okta, Google Workspace, Slack), and orientation to systems.
- Operate and maintain the IP camera system (Cisco Meraki MV) for chain-of-custody coverage across grading and receiving operations.
- Manage access control systems — card readers, door controllers, HID credentials — and support day-to-day access provisioning and revocation.
- Monitor and maintain LAN/WAN performance, ensuring high availability for eBay-facing receiving operations.
- Serve as the local point of contact for UK-based IT vendors, suppliers, and service providers.
- Maintain accurate asset inventory (hardware, licenses, peripherals) using Endpoint Central MDM.
- Participate in weekly IT Sprint Reviews and Corp IT Leadership syncs (remote, US time-zone flexibility required for some meetings).
- Document configurations, runbooks, and site-specific procedures to global IT standards.
- Provide after-hours and on-call support as needed given the site's operational hours and eBay uptime commitments.
Who You Are:
Required:
- 3–5 years of hands-on IT support and infrastructure experience, ideally in a fast-paced operational or logistics environment.
- Solid networking fundamentals - TCP/IP, VLANs, switching, Wi-Fi (Cisco Meraki or equivalent preferred).
- Experience deploying and supporting Windows and macOS endpoints at scale.
- Familiarity with MDM/endpoint management tools (ManageEngine Endpoint Central, Jamf, Intune, or similar).
- Experience with IP camera systems and physical access control hardware.
- Strong troubleshooting skills — able to diagnose and resolve issues independently without always having senior backup on-site.
- Excellent communication skills — able to work effectively across time zones with a remote global team.
Preferred:
- Experience with Cisco Meraki (switching, Wi-Fi, MV cameras).
- Familiarity with Zero Trust / SASE platforms (Cato Networks, Zscaler, or similar).
- Experience with Google Workspace, Okta, and Slack administration.
- Knowledge of structured cabling standards and MDF/IDF architecture.
- Familiarity with ITIL or service management frameworks.
- Experience supporting warehouse, fulfillment, or grading operations environments.
Collectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Corporate IT Support Engineer in London employer: Collectors Holdings, Inc.
Collectors is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets passion for collectibles. As a Corporate IT Support Engineer, you'll play a pivotal role in establishing IT operations at our new Receiving Center, with ample opportunities for professional growth and collaboration with a global team. Our inclusive culture values diversity and encourages employees to thrive, making it a rewarding place to build your career while contributing to a mission that resonates with collectors worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Collectors Holdings, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Collectors Holdings, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Collectors Holdings, Inc.
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We think you need these skills to ace Corporate IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Collectors Holdings, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Collectors Holdings, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Collectors Holdings, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
