At a Glance
- Tasks: Be the go-to person for customers, managing bookings and keeping them updated.
- Company: Dynamic automotive service provider in Gloucester with a supportive team culture.
- Benefits: Competitive salary, 23 days holiday, birthday off, wellness support, and ongoing training.
- Other info: Clear progression opportunities and a chance to develop your career.
- Why this job: Join a fast-paced environment where you can make a real difference for customers.
- Qualifications: Experience in admin roles, strong communication skills, and a commercial mindset.
The predicted salary is between 30000 - 33000 € per year.
Permanent contract • Gloucester, UK • 42.5 hours per week (Monday to Friday 07:00 – 15:30, Alternate Saturdays 07:00 – 12:00) • Salary £30,000 basic | Up to £33,000 OTE
THE ROLE
- You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
- Managing bookings and keeping the workshop loaded correctly.
- Keeping customers updated (no chasing, no guessing).
- Creating job cards, invoices, and accurate estimates.
- Spotting opportunities to upsell services in a way that actually makes sense.
- Working closely with Parts to make sure everything is ready when needed.
- It’s fast-paced and busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
- Experience in an admin or office‑based role (service advisor experience is a big plus).
- Strong communication skills – you’ll be speaking to customers, techs, and internal teams all day.
- Confidence managing multiple jobs at once without dropping the ball.
- Commercial mindset – understanding how to maximise bookings and workshop efficiency.
- Kerridge knowledge would be ideal, but not essential.
THE KIND OF PERSON THIS SUITS
- Someone who likes being busy and doesn’t get flustered.
- Takes ownership rather than waiting to be told.
- Communicates clearly and keeps people informed.
- Notices detail and gets things right the first time.
WHAT’S ON OFFER
- 23 days holiday + bank holidays.
- Birthday off.
- Pension.
- Enhanced family policies.
- Wellness support and 24‑hour GP access.
- Ongoing training and development.
- Clear progression opportunities.
Service Advisor - Permanent in Gloucester employer: Collective.work
Join a dynamic team in Gloucester as a Service Advisor, where your role is pivotal in ensuring customer satisfaction from booking to departure. We pride ourselves on a supportive work culture that values clear communication and personal ownership, offering 23 days of holiday plus bank holidays, enhanced family policies, and ongoing training for career progression. With wellness support and a focus on employee development, we provide a rewarding environment for those looking to thrive in a fast-paced automotive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Permanent in Gloucester
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and teams all day, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during the interview.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed multiple tasks in the past. Being able to demonstrate your ability to juggle responsibilities will make you stand out.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to showcase your personality and fit for the team right from the start.
We think you need these skills to ace Service Advisor - Permanent in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in admin or service advisor roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Advisor role. Keep it friendly and professional, and don’t forget to mention your communication skills and ability to juggle multiple tasks.
Show Off Your Organisational Skills:In your application, give examples of how you've stayed organised in busy environments. We love candidates who can manage their time well and keep everything running smoothly, so share those experiences with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Collective.work
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the responsibilities like managing bookings and creating job cards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since you'll be interacting with customers and internal teams, practice clear and concise communication. Think of examples from your past experiences where you effectively communicated or resolved issues. This will highlight your strong communication skills, which are crucial for this role.
✨Demonstrate Your Organisational Skills
The job is fast-paced, so be ready to discuss how you stay organised under pressure. Share specific strategies or tools you use to manage multiple tasks without dropping the ball. This will reassure them that you can handle the busy environment they offer.
✨Think Commercially
Having a commercial mindset is key for maximising bookings and workshop efficiency. Prepare to discuss how you've identified opportunities to upsell services in previous roles. This will show that you understand the business side of things and can contribute to their success.
