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For Companies At a Glance
- Tasks: Handle calls, negotiate repayments, and support team members in debt recovery.
- Company: Dynamic company focused on customer service and team collaboration.
- Benefits: Generous leave policies, performance bonuses, and insurance coverage.
- Why this job: Join a supportive team and make a real difference in debt recovery.
- Qualifications: Fluent in English; Mandarin, Malay, or Tamil is a plus.
- Other info: Great career growth opportunities and a vibrant work environment.
The predicted salary is between 24000 - 36000 £ per year.
Primary Objectives
- Handling incoming/outgoing calls queries daily, and transfer to the respective Officers.
- Maintain the ability to perform duties in Customer Service.
- Provide back-up support as needed, to Officers who are absent from work due to long leaves/infected with Covid.
- Call debtors for negotiating repayment arrangements.
- Initiate other necessary recovery actions (SMS, email, skip tracing and site visit).
- Follow-up promise to pay (PTP) and escalation of assigned cases.
- Check with Clients to confirm the payment received.
- Contribute to the achievement of the team target set by respective clients.
- Daily action of 100 accounts including outgoing call to debtors for negotiating repayment arrangements.
- Achieve 100% non-compliance to be in line with organisation goal.
Relationships
- Reporting to Portfolio/Collection Manager for assigned portfolio(s).
- Reporting to Head of Operation for non-assigned portfolio(s).
- Liaise with the Operations Support staff on urgent portfolio matters.
- Maintain close relationship with other officers of the Portfolio to enhance collection.
Required Knowledge & Experience
- Able to type and converse in English fluently; knowledge of Mandarin, Malay & Tamil will be an added advantage.
- Proficient in Microsoft Office.
Important Note
As per Debt Collection Act 2022 commencement effective December 2023, individuals involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.
Benefits
- Annual Leaves (capped to 18-days)
- Compassionate Leaves (capped to 3-days)
- Marriage Leave (3-days)
- Birthday Leave (1-day)
- Examination Leave (2-days)
- Off-In-Lieu to credit if Public Holiday falls on a Saturday.
- Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
- Staff referral program fee of $500.00 for every successful referral (subject to company’s terms and conditions).
- Salary increments after successful confirmation based on individual’s performance.
- 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
- Performance bonus.
- Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.
- 5-days work
- Nearest MRT: Macpherson (walking distance within 5 minutes)
DEBT RECOVERY OFFICER CUM FLOATER in Penarth employer: COLLECTIUS CMS (S) PTE. LTD.
Contact Detail:
COLLECTIUS CMS (S) PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEBT RECOVERY OFFICER CUM FLOATER in Penarth
✨Tip Number 1
Get your phone skills on point! As a Debt Recovery Officer, you'll be making loads of calls, so practice your pitch. Role-play with a mate or record yourself to see how you come across. Confidence is key!
✨Tip Number 2
Know your stuff! Brush up on the Debt Collection Act 2022 and any other relevant regulations. Being knowledgeable will not only impress your interviewers but also help you feel more confident when discussing your approach to debt recovery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals. Plus, it shows you're genuinely interested in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step. So, don’t hesitate – hit that apply button and show us what you've got!
We think you need these skills to ace DEBT RECOVERY OFFICER CUM FLOATER in Penarth
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your customer service experience and any relevant skills in your application. We want to see how you can handle those incoming and outgoing calls like a pro!
Tailor Your Application: Don’t just send the same old CV everywhere! Tailor your application to fit the Debt Recovery Officer role. Mention your proficiency in Microsoft Office and any languages you speak that could give you an edge.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so make sure your key points stand out without any fluff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at COLLECTIUS CMS (S) PTE. LTD.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Debt Recovery Officer. Familiarise yourself with the key tasks like handling calls, negotiating repayment arrangements, and maintaining customer service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice speaking clearly and confidently. You might want to role-play common scenarios, such as negotiating with debtors or explaining payment processes. Being fluent in English is crucial, and if you can sprinkle in some Mandarin, Malay, or Tamil, even better!
✨Showcase Your Team Spirit
This position requires close collaboration with other officers and support staff. Be prepared to discuss examples of how you've worked effectively in a team before. Highlight your ability to back up colleagues during their absence and how you contribute to achieving team targets.
✨Prepare for Compliance Questions
With the new Debt Collection Act coming into effect, be ready to discuss compliance and ethical considerations in debt recovery. Familiarise yourself with the regulations and be prepared to explain how you would ensure adherence to these laws while performing your duties.
