At a Glance
- Tasks: Provide top-notch customer service for car and watch auctions, ensuring smooth operations.
- Company: Join a dynamic team at The Collecting Group, redefining the auction industry.
- Benefits: Competitive salary, vibrant work culture, and opportunities for growth.
- Other info: Collaborate with diverse teams and contribute to continuous improvement.
- Why this job: Be part of an exciting journey in a fast-paced start-up environment.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding and looking for a Customer Service Advisor to join us in our London HQ.
The Role
You'll be joining our scale up journey as a Customer Service Advisor, where you'll work closely with both the Collecting Cars and Watch Collecting businesses, providing excellent customer service locally and internationally, whilst helping us continue to shape and mature our support capabilities. With your prior experience in a customer facing role, you'll have a focus on assisting our customers with their enquiries both pre and post auction, whilst playing a crucial role in identifying improvements in our processes and identifying sales opportunities with clients to maintain customer retention.
Responsibilities
- Facilitate the smooth and efficient collection of managed watches, coordinating with buyers, sellers, and couriers.
- Respond promptly and professionally to customer inquiries via email and phone, addressing a wide range of questions related to watch and car auctions.
- Cultivate and maintain strong relationships with both sellers and buyers, building trust and rapport to ensure positive auction experiences.
- Accurately record and track all customer interactions, case details, and relevant information within Salesforce.
- Proactively identify and resolve customer issues, escalating complex problems to the appropriate teams or heads as needed.
- Provide support to the various consignment teams during live auctions, assisting with customer requests and ensuring a seamless auction process.
- Stay up-to-date on current and future changes on our terms and conditions.
- Contribute to process continuous improvements within the customer service team, identifying areas for increased efficiency and customer satisfaction.
- Collaborate with other departments, such as sales, tech, upload to provide a cohesive and comprehensive customer experience.
- Handle sensitive customer information with discretion and maintain confidentiality.
- Be an A player.
Required Skills and Experience
- You've ideally worked in a client services or customer service position previously.
- You like to analyse problems and come up with innovative solutions. Identify areas for improvement and suggest changes to enhance our products and improve how we deliver services.
- You work collaboratively and communicate effectively with all team members, including working alongside sales teams and the wider business.
- You're comfortable in a fast-paced start-up environment and able to maintain a high-level of quality.
- You're detail-oriented and able to catch issues early on.
- You have a passion for great customer outcomes.
- An interest in both Cars and Watches whilst not mandatory, is highly desirable.
- Fluency in either Italian, German, Swedish, Dutch, French, Cantonese or Mandarin would be highly advantageous.
Customer Service Advisor in London employer: Collecting Cars
At The Collecting Group, we pride ourselves on being more than just a workplace; we are a vibrant community of car and watch enthusiasts dedicated to redefining the auction industry. Our London HQ offers a dynamic work culture that fosters innovation and collaboration, providing ample opportunities for personal and professional growth. As a Customer Service Advisor, you'll not only engage with our passionate clientele but also contribute to shaping our customer support capabilities in a fast-paced, scale-up environment where your ideas and contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company inside out! Research The Collecting Group, their brands, and their culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle various scenarios they might throw at you during interviews. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team at TCG!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for cars and watches shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our team and contributing to our unique culture.
Tailor Your Experience:Make sure to highlight your previous customer service experience in a way that aligns with what we do. Use specific examples that demonstrate how you've handled customer inquiries or improved processes in the past. This will show us you understand the role and can hit the ground running!
Be Professional Yet Approachable:While we love a friendly vibe, remember to keep your application professional. Use clear language and structure your thoughts well. This reflects how you’ll communicate with our customers, so make it count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our journey from the get-go!
How to prepare for a job interview at Collecting Cars
✨Know the Company Inside Out
Before your interview, make sure you research The Collecting Group and its brands, Collecting Cars and Watch Collecting. Understand their mission, values, and what sets them apart in the auction industry. This will not only show your enthusiasm but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles that highlight your customer service experience. Think about times when you resolved issues or improved processes. Be ready to discuss how you can apply these skills to enhance customer satisfaction at TCG.
✨Demonstrate Problem-Solving Abilities
Since the role involves identifying improvements and resolving customer issues, be prepared to discuss how you approach problem-solving. Share examples of challenges you've faced and the innovative solutions you implemented. This will showcase your analytical skills and proactive mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what the company’s future plans are. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
