Costa Store Manager - Area Support Role in Norwich

Join to apply for the Costa Store Manager – Area Support Role at Collateral Resources Inc.

Overview

Are you a motivated leader with a passion for people and a love for exceptional coffee? Scoffs Group, the largest Costa Coffee franchise in the UK, is looking for a driven, people‑first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day.

Responsibilities

• Lead and inspire a team of Baristas, Barista Maestros, and Assistant Managers
• Deliver an exceptional customer experience while upholding brand standards
• Manage store performance and drive key metrics including sales, customer satisfaction, and team engagement
• Ensure operational excellence, including compliance, cleanliness, and health & safety
• Recruit, onboard, and develop your team with clear growth plans
• Drive commercial success through smart decision‑making and team motivation
• Launch seasonal campaigns and ensure flawless execution on the shop floor

Qualifications

• Previous management experience in retail, hospitality, or a similar customer‑facing role
• A passion for people development, coaching, and leading high‑performing teams
• Strong commercial acumen with a results‑driven mindset
• Excellent communication and organisational skills
• Full flexibility with working hours and a proactive attitude
• A hands‑on leadership style and a love for great coffee

Perks

• Instant Perks with Boostworks – exclusive discounts and team rewards from day one
• Free, confidential support through our Employee Assistance Programme (Life & Progress)
• Wagestream – real‑time access to your earnings, budgeting tools, and smart savings
• Company Pension Scheme – secure your future with long‑term financial security
• Leadership training and qualifications via Yuzu Training
• Free lunch & drinks on every shift – enjoy lunch and handcrafted drinks on the house
• Generous discounts for yourself on and off shift
• Long‑service awards and recognitions for career growth
• Store‑wide performance bonuses – hit targets and share in team wins

Apply

If you’re a passionate, results‑driven leader with a heart for people and a head for business, we’d love to hear from you. Click the link below to apply and take the next step in your journey with Scoffs Group today.