At a Glance
- Tasks: Coordinate logistics, manage shipping documentation, and oversee showroom operations.
- Company: Globally recognised Italian luxury furniture brand with a design-led culture.
- Benefits: Competitive salary, career progression, and a collaborative work environment.
- Other info: Opportunity to work in a dynamic team with a genuine interest in design.
- Why this job: Join a prestigious brand and shape operational processes in a luxury setting.
- Qualifications: Experience in operations or logistics, strong organisational skills, and problem-solving abilities.
The predicted salary is between 37800 - 46200 £ per year.
Must have the right to work in the UK - not a remote position.
A globally recognised Italian luxury furniture brand is looking for an experienced and highly organised Operations Manager to join its London showroom team. This is a central role within the business, responsible for keeping the operational engine of the showroom running smoothly and efficiently.
You will own the day-to-day coordination of logistics, shipping documentation, order administration and office operations, working closely with the sales team, the brand's Italian headquarters and third-party logistics partners to ensure every project is tracked, documented and delivered to the standard our clients expect. This is a role for someone who thrives on structure, takes ownership instinctively and understands that in a luxury environment, the quality of the back-office operation is as important as what happens on the showroom floor.
Responsibilities
- Logistics & Shipping
- Coordinating inbound and outbound shipments, liaising with freight forwarders, carriers and the Italian logistics team to ensure timely and accurate delivery.
- Managing and maintaining all shipping documentation: bills of lading, packing lists, customs declarations, delivery notes and import records.
- Tracking live shipments and proactively communicating updates to the sales team and clients.
- Resolving logistics issues and discrepancies quickly and efficiently, escalating where necessary.
- Overseeing the receipt and inspection of goods at the showroom and coordinating white-glove delivery partners for client installations.
- Operations & Administration
- Owning the operational workflows of the showroom office, ensuring processes are clear, consistently followed and continuously improved.
- Serving as the gatekeeper for day-to-day operational activities, coordinating, authorising and prioritising tasks across the team to ensure nothing falls through the cracks.
- Maintaining and updating the CRM system (ZOHO).
- Managing accurate and up-to-date records across operational systems including order management and filing.
- Managing supplier and partner relationships, including service contracts, maintenance providers and office logistics.
- Producing regular operational reports and KPI summaries for the General Manager.
- Where applicable, coordinating and supervising the work of junior team members or support staff.
- Supporting the sales team with order processing, quotation preparation and project documentation as needed.
- Acting as the operational link between sales and logistics, ensuring the sales team has accurate lead time, stock and delivery information at all times.
- Assisting in the coordination of client deliveries and installations, ensuring a seamless handover from order to completion.
Qualifications
- Proven experience in an operations, logistics coordination or office management role, ideally within luxury interiors, furniture, retail or a design-led environment.
- Strong working knowledge of shipping and import/export documentation and processes.
- Exceptionally organised with a meticulous approach to record-keeping and process management.
- Able to manage competing priorities calmly and effectively without compromising accuracy.
- A natural problem-solver who takes ownership and follows through.
- Confident communicating with international partners, suppliers and clients; clear and professional in both written and verbal communication.
- Proficient in Microsoft Office and comfortable working across CRM and order management systems.
- Experience supervising or coordinating a small team is advantageous.
- Italian language skills are advantageous but not essential.
- A genuine interest in design and the luxury interiors sector.
Pay range and compensation package
- Competitive salary commensurate with experience.
- A central and highly visible role within one of the most respected names in luxury Italian furniture.
- The opportunity to build and shape operational processes within a growing London showroom.
- A collaborative, design-led environment with genuine scope for progression.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Operations Manager employer: Collate Form
Join a dynamic and innovative team in one of London’s premier design spaces, where your passion for furniture and design can truly shine. With a competitive salary and generous commission package, you will have the opportunity to grow within a supportive environment that values creativity and ambition. Experience a vibrant work culture that encourages collaboration and offers unique opportunities to engage with leading designers and major retailers in the industry.
