Processor, UK

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

We’re looking for Processors to join our eBay team. You’ll report to the Operations Supervisor and work from our Ruislip, UK office.

What You’ll Do:

• Separate, and itemize department’s mail by service type.
• Match, count, and check items.
• Enter items and print stickers.
• Sort all orders by return carrier service.
• Become an expert in eBay’s published card condition standards.
• Become an expert in eBay’s AG processing standards.
• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborate with Operations and other departments to find appropriate solutions for Quickbase ticket responses.
• Provide accurate, valid, and complete information by using the department protocols to eBay’s customer service (GCX).
• Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintain Quickbase tickets by processing customer orders.
• Continuously maintain a 2 day turnaround time on Quickbase responses.
• Escalate unresolved issues to the appropriate lead/supervisor.

Who You Are:

• High school diploma or equivalent; college degree preferred.
• You are a reliable team player with strong written and verbal communication skills.
• You have the ability to work in a team environment, including a willingness to wear multiple hats and help as needed.
• You will have at least 2 years of relevant customer relations experience.
• You will have strong problem-solving skills.
• You will have excellent communication skills.
• You will have excellent listening skills and an empathetic voice and manner.
• Organized, detail oriented, and possess strong interpersonal skills.
• Thrives in a high-paced environment.
• Proficient in Google Sheets and Docs.
• Knowledgeable in Quickbase systems.

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.
• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate: The reasonable estimated hourly rate for this position is £26,600. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.