At a Glance
- Tasks: Lead the delivery of Workday HCM services and ensure exceptional client support.
- Company: Join a dynamic team at Cognizant, a leader in tech solutions.
- Benefits: Enjoy a flexible work environment, learning opportunities, and community outreach programs.
- Other info: Minimal travel needed; global opportunities await you.
- Why this job: Make a real impact by guiding clients through innovative Workday solutions.
- Qualifications: 7+ years in Workday HCM and strong leadership skills required.
The Workday HCM Manager - AMS is responsible for leading the delivery of Workday Application Managed Services (AMS) for a portfolio of clients. Acting as a trusted advisor, the role combines Workday functional expertise, customer relationship management, operational leadership, and people management to ensure exceptional service delivery and customer success.
The Manager partners with Service Delivery Managers, Client Partners, Engagement Managers, and consulting teams to deliver ongoing support, enhancements, optimisation initiatives, and strategic guidance while driving operational excellence and team development.
Key Responsibilities:
Service Delivery & Customer Management
- Lead the successful delivery of Workday HCM AMS services across multiple clients.
- Act as an escalation point for complex functional issues, critical incidents, and customer concerns.
- Build strong client relationships and serve as a trusted advisor on Workday best practices and product adoption.
- Lead governance meetings, service reviews, and roadmap discussions.
- Ensure delivery against SLAs, KPIs, and customer expectations.
Functional Leadership
- Provide expert guidance across Workday HCM and related functional areas.
- Review and validate solution designs, enhancements, and configuration recommendations.
- Support customers through Workday releases, optimisation initiatives, and business process improvements.
- Drive solution quality and adherence to Workday best practices.
Team Leadership & Operations
- Lead, mentor, and develop a team of Workday consultants.
- Manage resource planning, utilisation, forecasting, and workload allocation.
- Promote knowledge sharing, continuous improvement, and a high-performance culture.
- Support recruitment, onboarding, performance management, and career development activities.
Business Development
- Support account growth opportunities within existing customers.
- Contribute to proposals, Statements of Work (SOWs), estimations, and solution discussions.
- Collaborate with sales and account teams to expand AMS services and customer value.
Skills & Experience:
- 7+ years of Workday HCM consulting, implementation, or AMS experience.
- 3+ years of team leadership or people management experience.
- Active Workday HCM certification required.
- Strong expertise in Workday HCM and at least one additional functional area.
- Experience managing customer relationships within a managed services environment.
- Strong stakeholder management, communication, and presentation skills.
- Proven ability to manage multiple priorities, customers, and consultants simultaneously.
- Experience identifying and mitigating delivery, operational, and customer risks.
- Minimal travel required, but must be willing to travel on‑site as needed
- Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK
#LI-Remote
Why choose Cognizant:
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
Cognizant Core Values:
- Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
- Raise the Bar: We always aim for excellence in how we work and what we deliver.
- Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
- Do the Right Thing: We all lead with integrity and always make the ethical choice.
- Own It: We own the outcomes for our company, colleagues, and community.
Workday HCM Manager - AMS (Application Managed Services) in London employer: Collaborative Solutions
Cognizant is an exceptional employer that fosters an entrepreneurial environment, encouraging innovative ideas and collaboration among teams. With a strong commitment to employee growth through learning opportunities and community outreach programs, you will find a supportive culture that values integrity and excellence. Located in the UK, this role offers minimal travel while providing the chance to work on transformative Workday Financial projects, making it a rewarding opportunity for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Workday HCM Manager - AMS (Application Managed Services) in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Collaborative Solutions!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Collaborative Solutions.
We think you need these skills to ace Workday HCM Manager - AMS (Application Managed Services) in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Collaborative Solutions. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Collaborative Solutions and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Collaborative Solutions. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Collaborative Solutions's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Collaborative Solutions
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Collaborative Solutions.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Collaborative Solutions will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Collaborative Solutions and how you would contribute to adapting HR strategies.
