At a Glance
- Tasks: Manage customer accounts, resolve queries, and enhance the customer experience.
- Company: Established manufacturing business in Poole with a friendly team culture.
- Benefits: Free on-site parking, sustainable hours, 25 days holiday, and professional development.
- Other info: Opportunity to learn on the job in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: 2 years of customer service experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
We are working with a well-established manufacturing business in Poole who are looking to employ a confident, people-focused Customer Service Advisor in their busy head office team. This is a front line role, ideal for someone who enjoys speaking with customers as well as being a point of contact for internal teams, resolving queries, and taking real ownership of their own tasks, from start to finish.
The Customer Service Advisor Role
- Manage customer accounts, including contract support and renewals
- Take ownership of customer queries and complaints through to resolution
- Proactively follow up on customer interactions and identify service improvements
- Prepare accurate quotes and process customer orders
- Log and resolve complaints in line with internal procedures
- Schedule appointments on behalf of the services team, and manage customer updates
- Maintain accurate records on internal systems (previous ERP / CRM systems experience would be ideal)
- Contribute ideas to enhance the overall customer experience
- Provide general administration support to the team as required
What We’re Looking For
- Ideally, a minimum of 2 years customer service experience (over the phone, via email and in person)
- A confident communicator with a friendly telephone manner
- Solutions focused, with experience of handling complaints and more complex queries, in a calm, professional manner
- Highly organised and able to multitask
- PC Literate, ideally having had some experience of working with ERP / CRM systems
- Confidence to learn new systems and processes
Why Apply?
- This is a busy, but varied role and an opportunity to be part of a friendly, collaborative team
- Lovely open plan offices, where you will be able to learn on the job, and develop professionally
- Great benefits including free on site parking, sustainable working hours, 25 days holidays, and more!
If you are a people person, who enjoys working in a fast-paced environment and someone who takes pride in delivering excellent service, we’d love to speak to you about this new opportunity!
Customer Service Advisor in Poole employer: Collaborate Recruitment
Collaborate Recruitment is an excellent employer, offering a dynamic work environment in Poole that fosters collaboration and growth. Employees benefit from a supportive culture that values quick learning and adaptability, with opportunities to enhance skills in logistics and purchasing. The company's commitment to employee development and its focus on teamwork make it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Collaborate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Collaborate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Collaborate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Collaborate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Collaborate Recruitment!
How to prepare for a job interview at Collaborate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
