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For Companies At a Glance
- Tasks: Manage customer accounts, resolve queries, and enhance the customer experience.
- Company: Established manufacturing business in Poole with a friendly team culture.
- Benefits: Free on-site parking, sustainable hours, 25 days holiday, and professional development.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: 2 years of customer service experience and strong communication skills.
- Other info: Opportunity to learn on the job in a collaborative environment.
The predicted salary is between 24000 - 30000 £ per year.
We are working with a well-established manufacturing business in Poole who are looking to employ a confident, people-focused Customer Service Advisor in their busy head office team. This is a front line role, ideal for someone who enjoys speaking with customers as well as being a point of contact for internal teams, resolving queries, and taking real ownership of their own tasks, from start to finish.
The Customer Service Advisor Role
- Manage customer accounts, including contract support and renewals
- Take ownership of customer queries and complaints through to resolution
- Proactively follow up on customer interactions and identify service improvements
- Prepare accurate quotes and process customer orders
- Log and resolve complaints in line with internal procedures
- Schedule appointments on behalf of the services team, and manage customer updates
- Maintain accurate records on internal systems (previous ERP / CRM systems experience would be ideal)
- Contribute ideas to enhance the overall customer experience
- Provide general administration support to the team as required
What We’re Looking For
- Ideally, a minimum of 2 years customer service experience (over the phone, via email and in person)
- A confident communicator with a friendly telephone manner
- Solutions focused, with experience of handling complaints and more complex queries, in a calm, professional manner
- Highly organised and able to multitask
- PC Literate, ideally having had some experience of working with ERP / CRM systems
- Confidence to learn new systems and processes
Why Apply?
- This is a busy, but varied role and an opportunity to be part of a friendly, collaborative team
- Lovely open plan offices, where you will be able to learn on the job, and develop professionally
- Great benefits including free on site parking, sustainable working hours, 25 days holidays, and more!
If you are a people person, who enjoys working in a fast-paced environment and someone who takes pride in delivering excellent service, we’d love to speak to you about this new opportunity!
Customer Service Advisor in Poole employer: Collaborate Recruitment
Contact Detail:
Collaborate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Poole
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about speaking with customers, try role-playing common customer service scenarios with a friend. It’ll boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be proactive during interviews. Don’t just wait for questions; ask insightful ones about the team and their challenges. This shows you’re engaged and ready to contribute to improving customer experiences.
✨Tip Number 4
Apply through our website! We make it easy for you to connect with us directly, and it shows you’re serious about the opportunity. Plus, we love seeing applications come through our platform!
We think you need these skills to ace Customer Service Advisor in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant ERP/CRM systems knowledge to catch our eye!
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Share why you’re passionate about customer service and how you can contribute to enhancing the customer experience at our company.
Showcase Your Communication Skills: Since this role is all about communication, make sure your application is clear and concise. Use a friendly tone that mirrors the way you’d speak to customers – we want to see your confident, people-focused side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Collaborate Recruitment
✨Know the Company Inside Out
Before your interview, do some research on the manufacturing business in Poole. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience where you've successfully managed customer queries or complaints. Highlight your solutions-focused mindset and how you took ownership of issues to resolve them effectively.
✨Demonstrate Your Organisational Skills
Since the role requires multitasking and managing customer accounts, be ready to discuss how you stay organised. Share techniques you use to prioritise tasks and manage your time efficiently, especially in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like ERP/CRM systems), and how they measure success in the customer service department. This shows your enthusiasm and willingness to engage with the role.