At a Glance
- Tasks: Support UK customers and coordinate with Spanish teams for exceptional service.
- Company: Established international FMCG business with a growing UK operation.
- Benefits: Competitive salary, annual bonus, medical cash plan, and free parking.
- Other info: Flexible working options available after probation; friendly team atmosphere.
- Why this job: Utilise your language skills in a dynamic, fast-paced international environment.
- Qualifications: Fluent in Spanish and English, with customer service experience.
Our client is a well-established international FMCG business with its global headquarters in Spain, and a growing UK operation. They supply leading retailers and customers across the UK and are looking to recruit a Customer Service / Sales Support Co-Ordinator to join the UK based team. You will be supporting UK customers and coordinating daily with the Spanish logistics and operations teams, to enhance the customer experience and support objectives for growth.
This is a varied role that combines customer service, order management, sales administration and regular communication with internal stakeholders both in the UK and abroad. The successful candidate therefore needs to have confident written and spoken communication skills, in both Spanish and English.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation and problem solving, and wants to be able to utilise their language skills, in an international business.
CUSTOMER SERVICE AND SALES SUPPORT, JOB DESCRIPTION:As the first point of contact for a number of UK customers, you will ensure orders are processed efficiently, and customers receive an exceptional level of service. You will also provide valuable administrative support to the UK sales team, whilst working closely with colleagues in Spain to manage stock, deliveries and logistics.
- Processing customer orders accurately and efficiently
- Managing deliveries, order queries and resolving customer issues
- Handling customer complaints and ensuring they are recorded and resolved promptly
- Processing invoices and assisting with credit control activities
- Providing sales administration support, including new product line forms and customer documentation
- Managing stock movements into and out of the UK warehouse
- Liaising daily with Spanish logistics and warehouse teams to coordinate stock and deliveries
- Producing weekly EPOS and sales reports for the UK sales team
- Supporting sales forecasting and analysing trends across product ranges
- Building positive relationships with both UK customers and international colleagues
We are looking for someone who is highly organised, proactive and enjoys working with customers and internal teams.
EXPERIENCE AND KEY SKILLS:- Fluent spoken and written Spanish (essential)
- Previous experience within customer service, sales support and order processing
- Excellent communication and relationship-building skills
- Strong administration and organisational abilities
- Good attention to detail and the ability to manage multiple priorities
- Confidence using Microsoft Office, particularly Excel, along with other systems
- Experience within FMCG, wholesale or supply chain environments would be advantageous, but is not essential.
- Driver’s licence and own transport is essential
- Flexibility to travel to Spain (induction training to start with, and from time to time on other occasions, as required)
- Due to our client’s office location, applicants must live within a reasonable commuting distance of Bournemouth or Christchurch and have their own transport, as the office is not accessible via public transport.
- Competitive salary (Up to £35k basic to start with)
- Annual bonus potential
- Permanent, full-time position
- Opportunity to work within a successful, growing FMCG business
- Friendly and supportive team environment
- Medical cash plan
- Free parking on site
- Potential for flexible / hybrid working, after probation
If you are fluent in both English and Spanish and are looking for a varied office-based role where no two days are the same, we’d love to hear from you. Apply today with your CV.
Customer Service / Sales Support -Spanish Speaking employer: Collaborate Recruitment
Join Collaborate Recruitment as a Strategic Marketing Manager and thrive in a vibrant work culture that values innovation and teamwork. With a focus on employee growth, we offer generous packages and clear career progression opportunities, making it an excellent place for professionals looking to make a meaningful impact in the construction sector. Our dynamic environment encourages creativity and collaboration, ensuring that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Sales Support -Spanish Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Collaborate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Collaborate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Sales Support -Spanish Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Collaborate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Collaborate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Collaborate Recruitment!
How to prepare for a job interview at Collaborate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
