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- Tasks: Assist customers with enquiries via phone, email, and online chat in a supportive team.
- Company: Join a friendly team in a professional services environment in Ringwood.
- Benefits: Competitive salary, hybrid working, training opportunities, and 25 days holiday.
- Other info: Enjoy a collaborative atmosphere with excellent career progression opportunities.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Strong communication skills and experience in customer service or administration preferred.
The predicted salary is between 21600 - 36000 £ per year.
Our client is looking for an experienced Administrator / Customer Service Advisor to join their friendly Ringwood based team. Whilst specific industry experience is not essential, it would be ideal if you have worked in a professional services environment such as Insurance / Financial Services / Legal. On the job training and support will be provided but it is important that you are a confident communicator who is not afraid of interacting with customers, and you are comfortable learning new systems, as you will be working on various inhouse systems / platforms on a daily basis.
Key Responsibilities:
- Handling customer enquiries relating to new sales - both over the phone, via email and online chat.
- Taking inbound calls from existing customers to support with a variety of queries from mid term adjustments, end of term renewals, pricing changes, change of personal circumstances / details etc.
- Updating customer records and managing the internal database to ensure that all administration tasks are compliant.
- Liaising with customers / third party partners over the telephone and via email.
- Liaising with internal colleagues across the business, on a regular basis.
- Inputting new customer details, updating records and sending out follow up paperwork as required.
- Monitoring on the online chat function - training will be provided, but it would be ideal if you have previous experience of online chat.
- Ensuring you are compliant during all communications and processes, and record relevant information, to ensure that databases are up to date with the correct customer information.
Skills, Qualifications / Experience Required:
- Previous experience of working within a customer service or administration role in a professional services environment would be ideal, as it will support a smoother transition into this role.
- Excellent communication skills and the confidence to speak to people over the phone, as well as via email and online chat.
- Strong administration skills and experience of working with Microsoft office and other in-house packages.
- A team player who is willing to go the extra mile, but can also work on their own as required.
- You will need to be an organised multitasker, who can work well within a fast paced, changing environment.
- Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment.
Excellent benefits on offer, including:
- Competitive annual salary: Up to £30K, depending on experience.
- Free onsite parking.
- Hybrid working (after training / probation period).
- Full training and ongoing support, to enable career progression (paid for courses / training opportunities).
- Hours: Full time, Monday to Friday.
- 25 days holiday - increase with service.
- Annual bonus incentive.
- Enhanced Company Pension.
- Death in service plan, Life cover.
- Opportunity to benefit from additional benefits in time, including electric vehicle salary sacrifice / discounted products / health cash plan / cycle to work scheme.
- Other benefits to be discussed at application stage.
For more information about this role, or to apply, please get in touch with Joy Bruce at Collaborate Recruitment. We look forward to hearing from you.
Customer Service Advisor employer: Collaborate Recruitment
Contact Detail:
Collaborate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare questions to ask at the end of your interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their training process or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your interest in the position. Plus, it’s a great way to stand out from other candidates!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience in customer service or administration, especially if you've worked in professional services like insurance or legal. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in previous roles.
Be Organised and Detail-Oriented: As a Customer Service Advisor, you'll need to manage various tasks and keep records up to date. In your application, showcase your organisational skills and attention to detail. Mention any tools or systems you’ve used to stay organised in past jobs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. We can’t wait to see your application!
How to prepare for a job interview at Collaborate Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice speaking clearly and confidently. You might want to rehearse common customer service scenarios or even conduct mock interviews with a friend. This will help you feel more at ease when discussing your ability to handle customer enquiries.
✨Showcase Your Multitasking Abilities
The job requires strong multitasking skills, so be prepared to discuss how you've successfully managed multiple tasks in previous roles. Think of specific examples where you juggled different responsibilities and how you ensured everything was completed efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to demonstrate your enthusiasm and curiosity.