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- Tasks: Provide world-class customer service and handle service bookings with a focus on customer satisfaction.
- Company: Join a top 50 car dealer with a family-oriented culture and over 60 years of experience.
- Benefits: Enjoy flexible hours, 30 days annual leave, and preferential rates for friends and family.
- Why this job: Kickstart your career in the automotive industry with world-class training and real growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service; no automotive experience required.
- Other info: Be part of a supportive team that values ambition and promotes from within.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Leeds, United Kingdom | Posted on 19/01/2026
We are looking for an ambitious and driven individual, who is passionate about providing world-class customer service to join our team as a Customer Service Centre Executive.
About Us
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses, we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacturer training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you an industry-leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About you
We are looking for ambitious and driven individuals who are passionate about providing a world-class customer experience. We live by the mantra that we have one standard and it is world-class; it’s important you are confident and enjoy talking to our customers.
As a Customer Service Centre Executive, you will have excellent motivational skills, drive, ambition and people skills. Your Key Objectives will be:
- To work with colleagues to provide excellent customer service by exceeding their expectations.
- Handling service and MOT booking calls for service departments, delivering customer service excellence and maximizing profitability with product sales, for example, service plans.
- Carrying out outbound service, MOT, vehicle maintenance and all other Aftersales-related booking calls for the Service departments.
- Conducting follow-up calls for marketing campaigns, as and when required.
- Building valuable relationships with all our customers, focusing on increasing customer retention.
- Maintaining the M. Keith Group’s database policies and procedures.
- Conducting follow-up calls relating to customer complaints.
- To clearly record collection and delivery, waiting jobs and loan car bookings in the relevant diary.
- To check at the time of booking for any outstanding manufacturer recalls due and report to customers for permission to carry out any outstanding recall/s during their visit to the dealership.
Skills and experience:
You must be able to:
- Demonstrate communication and interpersonal skills, and experience in a customer-facing role along with excellent organizational skills.
- Experience in using Microsoft Office products, and working with is desirable.
- Knowledge of the automotive industry, particularly in regard to vehicle servicing and maintenance is desirable.
- Experience of working within a Call Centre environment would be beneficial but not essential.
- Ability to comply with all Company and Brand / Manufacturer policies and procedures.
If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice where you can really make a difference to our team.
What we offer:
- World-class training provided from our own trainer and our brand partners.
- 30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave.
- Preferential rates for servicing and repairs on your family and friend’s cars.
- ÂŁ25 contribution to eye tests.
- Cycle to work scheme.
Hours: 39 hours per week, covering shifts 8:30-4:30 or 10:30-6:30.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Customer Service Centre Executive- Kia Leeds employer: Colin Appleyard Limited
Contact Detail:
Colin Appleyard Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Executive- Kia Leeds
✨Tip Number 1
Get to know the company! Research Kia Leeds and their values. When you show up for an interview, drop in some knowledge about their family values and how you align with them. It’ll show you’re genuinely interested and not just another candidate.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of scenarios where you’ve gone above and beyond for someone. Share those stories during your interview to highlight your passion for providing world-class service.
✨Tip Number 3
Be ready to demonstrate your ambition! Kia Leeds is looking for driven individuals, so come prepared to talk about your goals and how you plan to achieve them. Show them that you’re not just looking for a job, but a career where you can grow.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a simple way to stand out and shows you appreciate the opportunity. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Centre Executive- Kia Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with our values of Fit, Fun, Family, and Fearless. This will show us that you understand what we're all about and how you can contribute.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Colin Appleyard Limited
✨Know the Company Values
Before your interview, take some time to understand the company's core values: Fit, Fun, Family, and Fearless. Show how your personal values align with theirs, and be ready to share examples of how you've demonstrated these traits in past experiences.
✨Prepare for Customer Scenarios
Since this role is all about providing world-class customer service, think of specific scenarios where you went above and beyond for a customer. Be prepared to discuss these during the interview, highlighting your communication skills and ability to handle challenges.
✨Show Your Ambition
The company is looking for ambitious individuals, so don’t shy away from expressing your career goals. Talk about your desire to grow within the automotive industry and how you plan to leverage the training provided to become a top performer.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training process, opportunities for advancement, or how the team collaborates to achieve customer satisfaction. This shows your genuine interest in the role and the company.
