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- Tasks: Support daily café operations and lead a passionate team to deliver exceptional customer experiences.
- Company: Colicci, a family-run hospitality brand in London's green spaces.
- Benefits: Join a vibrant team in a dynamic environment with opportunities for growth.
- Other info: Be part of a community hub that hosts events and brings people together.
- Why this job: Perfect for those who love hospitality and thrive in fast-paced settings.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Colicci is a family‑run hospitality brand, proudly serving London’s iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. This location also hosts small‑scale events, including children’s parties, community gatherings, and private functions.
We’re looking for an experienced, dynamic and hands‑on Deputy General Manager to support daily operations, lead a passionate team, and ensure outstanding customer experiences. If you have a natural talent for leadership, a love for hospitality, and thrive in a fast‑paced, busy environment, this could be the perfect role for you!
What You’ll Be Doing:
- Supporting the General Manager – ensuring smooth café operations and high levels of service standards are consistently delivered throughout every shift.
- Delivering top‑tier customer service – making every guest feel welcome and ensuring a friendly, engaging atmosphere.
- Managing stock & orders – overseeing ordering, processing invoices, stock take and stock reconciliation to maintain efficiency and reduce waste.
- Overseeing event enquiries & delivery – coordinating small‑scale events, such as children’s parties and private bookings, ensuring seamless execution.
- Creating & managing weekly team schedules – ensuring the right staffing levels for the time of day.
- Training & developing the team – coaching teams to excel in service, barista skills, and customer engagement.
- Maintaining health & safety standards – upholding the highest food and hygiene standards.
- Bringing energy & enthusiasm – supporting a positive, team‑focused work environment.
What We’re Looking For:
- An experienced hospitality professional – with previous experience as an Assistant, Deputy or Duty Manager.
- A customer‑obsessed leader – who loves creating exceptional guest experiences.
- A hands‑on team player – leading by example and always up for a challenge.
- A detail‑oriented manager – experienced in ordering, stock control, and waste management.
- A problem‑solver – able to think on your feet and handle the unexpected.
Deputy General Manager in London employer: Colicci
Contact Detail:
Colicci Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and engage with Colicci on social media. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for hospitality shine through. Share stories about your experiences and how you've created memorable moments for guests.
✨Tip Number 3
Be proactive! If you see an opportunity at Colicci, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm for the role.
✨Tip Number 4
Prepare for the unexpected! In a fast-paced environment like ours, being adaptable is key. Think of examples where you've solved problems on the spot and be ready to share them during your conversations.
We think you need these skills to ace Deputy General Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you created memorable guest experiences or led a team to success. We want to see that you’re not just looking for a job, but that you genuinely care about making every visit special.
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight relevant skills and experiences that match what we’re looking for, like your leadership style or how you’ve managed events in the past. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to organise your thoughts and present them logically. This will help us see your qualifications without any confusion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Colicci and our values before you hit send!
How to prepare for a job interview at Colicci
✨Know the Brand Inside Out
Before your interview, take some time to research Colicci and its values. Understand their commitment to hospitality and community engagement. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can bring energy and enthusiasm to the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of specific scenarios where you've had to think on your feet, manage stock efficiently, or coordinate events. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Colicci prides itself on exceptional customer service, so be prepared to discuss your approach to creating memorable guest experiences. Share stories that highlight your customer-obsessed mindset and how you've trained teams to excel in service and engagement.