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- Tasks: Support daily café operations and lead a passionate team to deliver exceptional customer experiences.
- Company: Colicci, a family-run hospitality brand in London's iconic green spaces.
- Benefits: Join a vibrant team in a dynamic environment with opportunities for growth.
- Other info: Fast-paced role perfect for those who thrive in busy environments.
- Why this job: Be part of a community hub and make a real impact on guest experiences.
- Qualifications: Previous experience in hospitality and a passion for customer service.
The predicted salary is between 30000 - 35000 ÂŁ per year.
Colicci is a family‑run hospitality brand, proudly serving London’s iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. This location also hosts small‑scale events, including children’s parties, community gatherings, and private functions.
We’re looking for an experienced, dynamic and hands‑on Deputy General Manager to support daily operations, lead a passionate team, and ensure outstanding customer experiences. If you have a natural talent for leadership, a love for hospitality, and thrive in a fast‑paced, busy environment, this could be the perfect role for you!
What You’ll Be Doing:
- Supporting the General Manager – ensuring smooth café operations and high levels of service standards are consistently delivered throughout every shift.
- Delivering top‑tier customer service – making every guest feel welcome and ensuring a friendly, engaging atmosphere.
- Managing stock & orders – overseeing ordering, processing invoices, stock take and stock reconciliation to maintain efficiency and reduce waste.
- Overseeing event enquiries & delivery – coordinating small‑scale events, such as children’s parties and private bookings, ensuring seamless execution.
- Creating & managing weekly team schedules – ensuring the right staffing levels for the time of day.
- Training & developing the team – coaching teams to excel in service, barista skills, and customer engagement.
- Maintaining health & safety standards – upholding the highest food and hygiene standards.
- Bringing energy & enthusiasm – supporting a positive, team‑focused work environment.
What We’re Looking For:
- An experienced hospitality professional – with previous experience as an Assistant, Deputy or Duty Manager.
- A customer‑obsessed leader – who loves creating exceptional guest experiences.
- A hands‑on team player – leading by example and always up for a challenge.
- A detail‑oriented manager – experienced in ordering, stock control, and waste management.
- A problem‑solver – able to think on your feet and handle the unexpected.
Deputy General Manager employer: Colicci
Contact Detail:
Colicci Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Deputy General Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific café, pop in for a coffee and chat with the staff. This not only shows your interest but also gives you a chance to showcase your personality and passion for hospitality.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and customer service. We recommend using role-play with a friend to nail down your responses and boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our family-run brand and contributing to our community-focused mission.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your customer service skills and how you’ve created memorable moments for guests. We want to see your enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight relevant experience, especially in managing teams and events. We appreciate when applicants take the time to align their skills with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Colicci
✨Know the Brand Inside Out
Before your interview, dive deep into Colicci's values and offerings. Familiarise yourself with their cafés, the community events they host, and their approach to hospitality. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can inspire and develop the team at Colicci.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios related to customer service or event management where you had to think on your feet. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Passion for Hospitality
Colicci is all about creating exceptional guest experiences. Share your love for the hospitality industry and what drives you to excel in this field. Highlight any relevant experiences that showcase your commitment to delivering top-tier customer service and maintaining high standards.