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- Tasks: Support daily café operations and lead a passionate team to deliver exceptional customer experiences.
- Company: Colicci, a family-run hospitality brand in London’s iconic green spaces.
- Benefits: Join a vibrant team in a dynamic environment with opportunities for growth.
- Other info: Be part of a community hub that hosts events and brings people together.
- Why this job: Perfect for those who love hospitality and thrive in fast-paced settings.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Colicci is a family‑run hospitality brand, proudly serving London’s iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. This location also hosts small‑scale events, including children’s parties, community gatherings, and private functions.
We’re looking for an experienced, dynamic and hands‑on Deputy General Manager to support daily operations, lead a passionate team, and ensure outstanding customer experiences. If you have a natural talent for leadership, a love for hospitality, and thrive in a fast‑paced, busy environment, this could be the perfect role for you!
What You’ll Be Doing:
- Supporting the General Manager – ensuring smooth café operations and high levels of service standards are consistently delivered throughout every shift.
- Delivering top‑tier customer service – making every guest feel welcome and ensuring a friendly, engaging atmosphere.
- Managing stock & orders – overseeing ordering, processing invoices, stock take and stock reconciliation to maintain efficiency and reduce waste.
- Overseeing event enquiries & delivery – coordinating small‑scale events, such as children’s parties and private bookings, ensuring seamless execution.
- Creating & managing weekly team schedules – ensuring the right staffing levels for the time of day.
- Training & developing the team – coaching teams to excel in service, barista skills, and customer engagement.
- Maintaining health & safety standards – upholding the highest food and hygiene standards.
- Bringing energy & enthusiasm – supporting a positive, team‑focused work environment.
What We’re Looking For:
- An experienced hospitality professional – with previous experience as an Assistant, Deputy or Duty Manager.
- A customer‑obsessed leader – who loves creating exceptional guest experiences.
- A hands‑on team player – leading by example and always up for a challenge.
- A detail‑oriented manager – experienced in ordering, stock control, and waste management.
- A problem‑solver – able to think on your feet and handle the unexpected.
Deputy General Manager in City of Westminster employer: Colicci
Contact Detail:
Colicci Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and engage with people on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your passion for hospitality shine through. Share your experiences and how you’ve created memorable guest experiences in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Colicci or similar companies, express your interest, and ask about any upcoming opportunities. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and the vibrant community we serve.
We think you need these skills to ace Deputy General Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve created exceptional guest experiences or led a team to success. We want to see that you’re not just looking for a job, but that you genuinely care about making every visit memorable.
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight relevant experience, especially in managing teams and ensuring high service standards. We appreciate when applicants take the time to connect their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills quickly, so make it easy for us to see why you’d be a great fit for our café!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Colicci family!
How to prepare for a job interview at Colicci
✨Know the Brand Inside Out
Before your interview, take some time to research Colicci and its values. Understand their commitment to exceptional coffee and community engagement. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Highlight how you can motivate and develop staff to create a positive work environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations or ensuring high service standards. Think of specific instances where you've gone above and beyond for a guest. This will showcase your customer-obsessed mindset and problem-solving skills.
✨Discuss Event Management Experience
Since the role involves overseeing small-scale events, be ready to talk about any relevant experience you have in this area. Share how you've coordinated events in the past, managed logistics, and ensured everything runs smoothly. This will demonstrate your ability to handle the unexpected and deliver seamless experiences.