Colibri Digital is seeking a Customer Services Centre Team Leader to join the NGMS Team for our Customer Services. You will oversee incident management, service request fulfilment, and user experience while driving continuous service improvement and operational efficiency.
As Service Owner of the End User Service Desk, you will manage Service Desk analysts, set objectives, monitor SLAs, and push automation and AI initiatives to deliver value to clients and improve CSAT.
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Service Desk Team Lead: 1st-Line ITIL, CSIP & CSAT employer: Colibri Digital
Colibri Digital is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the realm of Account-Based Marketing. With a focus on employee growth, we offer ample opportunities for professional development and innovation, all while working remotely from the UK. Join us to be part of a forward-thinking team that values creativity and strategic thinking, ensuring your contributions are recognised and rewarded.
