At a Glance
- Tasks: Manage key online retailers and drive eCommerce growth for beloved pet nutrition brands.
- Company: Join Hill's Pet Nutrition, part of Colgate-Palmolive, a global leader in pet care.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for personal development.
- Other info: Inclusive culture that values diverse perspectives and fosters career growth.
- Why this job: Be at the forefront of eCommerce innovation while making a positive impact on pets' lives.
- Qualifications: 3 years in account management with eCommerce knowledge and strong analytical skills.
The predicted salary is between 49500 - 60500 £ per year.
A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food. Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods. We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life. A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Location: Woking
Reporting to: eCommerce Lead
Job purpose: In this pivotal role, you'll be a vital part of our eCommerce journey to be "digital first." You'll manage and grow relationships with a portfolio of key online and omnichannel retailers, helping us gain market share, optimize support for our beloved brands, and implement powerful Joint Value Creation Plans. This is an ideal stepping stone for someone passionate about eCommerce and ready to take on new challenges!
What You'll Do:
- Drive Commercial Success: Work closely with the Senior eCommerce Customer Development Manager to meet sales targets and ensure high customer satisfaction with our key online and omnichannel partners.
- Execute & Optimize: Support the planning and execution of dynamic promotional campaigns, seamless new item setups, and impactful product launches across our major eCommerce accounts.
- Analyze & Strategize: Gather and analyze crucial customer and market insights, preparing compelling presentations and reports that inform our strategies and decisions. Keep abreast of ecommerce industry trends and new developments and share these with the wider team.
- Forecasting & Inventory: Maintain accurate sales forecasts and ensure timely inventory updates, collaborating closely with our Supply Chain and Marketing teams to keep operations smooth.
- Relationship Building: Assist in coordinating customer meetings, preparing essential materials, and diligently following up on agreed actions to strengthen partnerships.
- Digital Shelf Excellence: Support the creation and ongoing monitoring of our digital content, ensuring product pages are meticulously optimized for maximum visibility and conversion. Drive the digital shelf agenda internally across the UK sales team with the support of the eCommerce lead.
- Learn & Grow: Actively participate in cross-functional project teams, gaining invaluable experience and learning from experienced mentors and colleagues in a rapidly evolving environment.
What You'll Bring:
- Account Management Experience: At least 3 years of proven commercial experience in account management with retailers, ideally with some exposure to eCommerce.
- eCommerce Savvy: Some knowledge and/or experience in eCommerce, with a good understanding of digital marketing channels and how to leverage them for business growth.
- Analytical Prowess: Proficient in digital shelf analysis tools and adept at leveraging data to build compelling business cases.
- Tech Proficiency: Fully proficient in all Google tools, with demonstrable experience in dashboard building.
- Collaborative Spirit: You're service-oriented, enjoy building strong relationships, and thrive on fostering innovation with colleagues in marketing and commercial campaigns.
- Organizational Skills: Well-organized, structured, and possess a proven ability to execute plans brilliantly with customers.
Our Commitment to Inclusion: Our journey begins with our people - developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer: Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities.
Customer Development Manager - eComm in Woking employer: Colgate
Hill’s Pet Nutrition is an outstanding employer, offering a vibrant work culture in Woking, Surrey, where employees are valued as key brand ambassadors. With a strong focus on professional development and employee growth opportunities, the company fosters a supportive environment that encourages collaboration and innovation. Additionally, the commitment to exceptional customer service ensures that every team member plays a vital role in making a positive impact on pet health and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Development Manager - eComm in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Colgate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Colgate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Development Manager - eComm in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Colgate:Your cover letter is your chance to shine! Tell us why you want to work at Colgate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Colgate!
How to prepare for a job interview at Colgate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
