At a Glance
- Tasks: Lead supply chain excellence and customer engagement for a global brand.
- Company: Join Colgate-Palmolive, a trusted name in consumer products worldwide.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and be part of a team that values your unique perspective.
- Why this job: Make a real impact on sustainability and customer satisfaction in a dynamic environment.
- Qualifications: 3-5 years in FMCG with strong communication and analytical skills.
The predicted salary is between 53100 - 59000 £ per year.
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Location: Woking, Surrey
Reports to: Senior Customer Engagement & Logistics Manager
Salary Range: £53100 - £59000 in line with experience and salary benchmarking
Are you ready to bridge the gap between supply chain excellence and commercial success? As our Customer Engagement Lead, you will play a pivotal dual role in our operations. Firstly, you will provide superior supply chain customer engagement to our customers, linking the demand of our customers to Colgate-Palmolive’s supply and commercial teams. Secondly, you will champion our contract packing (co-pack) operations—leading high-impact projects, unlocking cost savings, and pioneering new, agile ways of working that drive true business value.
What You Will Be Doing
- Customer Engagement & Relationship Management
- Strategic Partnership: Act as the primary supply chain point of contact for key customers; lead regular face-to-face supply chain reviews and establish joint business plans (JBPs).
- Cross-Functional Collaboration: Partner closely with Customer Development (Sales) and Demand Planning teams to align on promotional timelines, range reviews, and large unforecasted order management.
- Proactive Communication: Own the narrative around supply chain risks, product availability, and shortage reports, ensuring mitigation plans are clearly communicated.
- Performance Tracking: Monitor, analyse, and share service level performance (case fill), customer inventory levels, and execution metrics via the Advanced Group Survey plan.
- Supply Chain Excellence & Continuous Improvement
- Efficiency Drivers: Identify and execute cost-saving opportunities and supply chain improvement projects.
- Operational Optimisation: Drive order profile enhancements and landfill reduction initiatives to support sustainability and cost goals.
- Execution Support: Collaborate with the Order-to-Invoice team on smooth order processing and resolve non-conformances or delivery failures swiftly.
- Co-Pack Management
- End-to-End Execution: Lead the end-to-end implementation of new co-pack products, including SKU creation and system set-up.
- Production Scheduling: Build and optimise the weekly co-pack production schedule to meet market demands.
- Financial Stewardship: Closely manage co-pack operational costs, identifying waste and unlocking efficiency savings.
What We Are Looking For
- Industry Experience: 3–5 years of Consumer Goods (FMCG) experience, ideally spanning Supply Chain Collaboration, Planning, Customer Service, Logistics, or Customer Development.
- Communication: A customer-centric communicator who encourages open dialogue and inclusive leadership, valuing diverse perspectives.
- Analytical & Digital Mastery: Strong analytical thinking, data-driven decision-making, and comfort with advanced analytics and digital tools.
- Influence & Leadership: Proven ability to foster cross-functional synergy, exercise strategic influence, and handle conflict mediation gracefully.
- Agility & Change Management: A proactive mindset geared toward continuous improvement, operational excellence, and navigating change.
- Commercial & Financial Acumen: A strong understanding of End-to-End (E2E) commercial dynamics and business finance.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
Supply Chain and Customer Engagement Lead UK in Surrey employer: Colgate
Colgate-Palmolive is an exceptional employer, offering a dynamic work environment in Surrey, England, where innovation and collaboration thrive. Employees benefit from a strong commitment to work/life balance, professional development opportunities, and a culture that values diversity and inclusion. Join us to be part of a global team dedicated to improving lives through trusted consumer products while enjoying the support and resources needed for personal and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain and Customer Engagement Lead UK in Surrey
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Colgate, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Supply Chain and Customer Engagement Lead UK.
We think you need these skills to ace Supply Chain and Customer Engagement Lead UK in Surrey
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Colgate. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Colgate and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Colgate
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Colgate.
✨Research Specific Challenges Faced by Colgate
Look into any unique supply chain challenges Colgate might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
