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- Tasks: Lead eCommerce strategy and manage key accounts to drive sales growth.
- Company: Join Hill's Pet Nutrition, a trusted global leader in pet food since 1976.
- Benefits: Enjoy a hybrid work model, career development opportunities, and a supportive culture.
- Why this job: Make a real impact on pet nutrition while working in a dynamic, innovative environment.
- Qualifications: Degree-level education and 5+ years in account management with online retailers required.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
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A part of Colgate-Palmolive since 1976, Hill\’s Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet and Science Diet. Veterinarians worldwide recommend and feed their own pets Hill\’s products more than any other brand of pet food.
Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.
We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet\’s life.
A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Job Title: Customer Development Manager, eCommerce
Travel Required?: Travel – up to 10% of time
Posting Start Date: 30/07/2025
Hybrid
No Relocation Assistance Offered
Job Number#168519 – Surrey, England, United Kingdom
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let\’s build a brighter, healthier future for all.
Location: Woking, Surrey
Reporting to: National Sales Senior Manager- Pet
Job Purpose
This isn\’t just an account management role; it\’s an opportunity to be a strategic leader, mentor a growing team, and directly influence our UK/IE and global eCommerce strategy. You\’ll operate with personal accountability, seeing the direct impact of your work on our business every single day.
What You\’ll Bring to Our Team:
You\’re an experienced sales professional with a proven track record in eCommerce, eager for a new challenge within a rapidly expanding team. You\’re an outstanding negotiator, always seeking common ground and understanding customer priorities. Service-oriented and collaborative, you excel at building strong relationships and are financially savvy, adept at setting prices and terms. You love fostering innovation through effective communication and are well-organized, strategic, and capable of translating vision into actionable plans.
What you will achieve
- Own and deliver ambitious sales and growth targets across multiple strategic eCommerce customers, aligning with our local and global objectives.
- Lead the development, negotiation, and implementation of complex Joint Business Plans (JBPs) with major online retailers, driving share growth and ensuring compliance.
- Master accurate forecasting of volume, sales, and investment through expert 6P+A planning, identifying risks and opportunities proactively.
- Ignite retail marketing demand by strategically leveraging all online critical success factors and levers.
- Provide crucial strategic insights, anticipating digital market trends and guiding leadership on emerging opportunities and risks.
- Coach, mentor, and elevate other members of our eCommerce team, sharing your expertise and boosting overall team capabilities.
- Represent Hill\’s at industry events, expanding our network and benchmarking against best-in-class eCommerce practices.
- Drive continuous process improvements and foster innovative digital engagement using advanced analytics and emerging technologies.
- Champion cross-functional collaboration between Sales, Supply Chain, Marketing, and Digital teams to optimize the entire eCommerce experience.
- Oversee complex commercial agreements and long-term growth investments, always aligning with profitability targets.
- Manage the full product lifecycle from portfolio and new item planning to promotion planning, forecasting, inventory, and engaging content creation.
What Makes You a Great Fit:
- Degree-level education.
- Proficient in Google tools with demonstrable experience in dashboard building.
- 5+ years of account management experience with a proven track record of successful commercial skills with online retailers.
- An entrepreneurial and curious mindset, eager to experiment and test new ideas.
- Proficient in digital shelf analysis tools, adept at leveraging data to build compelling business cases.
- Strong understanding of digital marketing channels and experience deploying the right levers for business growth.
- Exceptional communication skills and a talent for stakeholder engagement.
- A confident leader who can coach and work effectively in a cross-functional team, thriving in conditions of uncertainty or complexity.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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Customer Development Manager, eCommerce employer: Colgate
Contact Detail:
Colgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager, eCommerce
✨Tip Number 1
Familiarise yourself with Hill's Pet Nutrition and Colgate-Palmolive's values and mission. Understanding their commitment to pet care and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Development Manager role.
✨Tip Number 3
Stay updated on the latest trends in eCommerce and digital marketing, particularly within the pet nutrition sector. Being able to discuss recent developments or case studies during your interview will demonstrate your proactive approach and industry knowledge.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed accounts and driven growth in previous roles. Highlighting your strategic thinking and negotiation skills will be crucial, as these are key components of the position.
We think you need these skills to ace Customer Development Manager, eCommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and account management. Use specific examples that demonstrate your success in driving sales and building relationships with online retailers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their values of caring, inclusivity, and courage, and provide examples of how you've successfully led teams or projects in the past.
Showcase Your Analytical Skills: Since the role requires expertise in forecasting and digital shelf analysis, include any relevant experience you have with data analysis tools. Highlight specific instances where your analytical skills led to successful outcomes.
Prepare for Potential Questions: Think about how you would answer questions related to your experience with Joint Business Plans and digital marketing strategies. Be ready to discuss how you've navigated challenges in previous roles and what innovative solutions you've implemented.
How to prepare for a job interview at Colgate
✨Understand the Company Culture
Before your interview, take some time to research Hill's Pet Nutrition and Colgate-Palmolive. Familiarise yourself with their core values—Caring, Inclusive, and Courageous. This will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your eCommerce Expertise
As a Customer Development Manager, you'll need to highlight your experience in eCommerce. Prepare specific examples of how you've successfully managed accounts, negotiated Joint Business Plans, or driven sales growth through digital channels. Be ready to discuss the tools and strategies you've used.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you've had to navigate challenges in account management or eCommerce strategy. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership and Team Collaboration
Since the role involves coaching and mentoring, be prepared to discuss your leadership style. Share examples of how you've successfully collaborated with cross-functional teams and elevated team performance. Highlight your ability to inspire and motivate others.
