At a Glance
- Tasks: Lead customer engagement and optimise supply chain operations for impactful projects.
- Company: Join Colgate-Palmolive, a leader in consumer goods with a commitment to diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on sustainability and continuous improvement.
- Why this job: Make a real difference by bridging supply chain excellence and commercial success.
- Qualifications: 3-5 years in FMCG, strong communication, and analytical skills required.
The predicted salary is between 53100 - 59000 £ per year.
Are you ready to bridge the gap between supply chain excellence and commercial success? As our Customer Engagement Lead, you will play a pivotal dual role in our operations. Firstly, you will provide superior supply chain customer engagement to our customers, linking the demand of our customers to Colgate Palmolive's supply and commercial teams. Secondly, you will champion our contract packing (co-pack) operations-leading high impact projects, unlocking cost savings, and pioneering new, agile ways of working that drive true business value.
What You Will Be Doing
- Customer Engagement & Relationship Management
- Strategic Partnership: Act as the primary supply chain point of contact for key customers; lead regular face to face supply chain reviews and establish joint business plans (JBPs).
- Cross Functional Collaboration: Partner closely with Customer Development (Sales) and Demand Planning teams to align on promotional timelines, range reviews, and large unforecasted order management.
- Proactive Communication: Own the narrative around supply chain risks, product availability, and shortage reports, ensuring mitigation plans are clearly communicated.
- Performance Tracking: Monitor, analyse, and share service level performance (case fill), customer inventory levels, and execution metrics via the Advanced Group Survey plan.
- Supply Chain Excellence & Continuous Improvement
- Efficiency Drivers: Identify and execute cost saving opportunities and supply chain improvement projects.
- Operational Optimisation: Drive order profile enhancements and landfill reduction initiatives to support sustainability and cost goals.
- Execution Support: Collaborate with the Order to Invoice team on smooth order processing and resolve non conformances or delivery failures swiftly.
- Co Pack Management
- End to End Execution: Lead the end to end implementation of new co pack products, including SKU creation and system set up.
- Production Scheduling: Build and optimise the weekly co pack production schedule to meet market demands.
- Financial Stewardship: Closely manage co pack operational costs, identifying waste and unlocking efficiency savings.
What We Are Looking For
- Industry Experience: 3-5 years of Consumer Goods (FMCG) experience, ideally spanning Supply Chain Collaboration, Planning, Customer Service, Logistics, or Customer Development.
- Communication: A customer centric communicator who encourages open dialogue and inclusive leadership, valuing diverse perspectives.
- Analytical & Digital Mastery: Strong analytical thinking, data driven decision making, and comfort with advanced analytics and digital tools.
- Influence & Leadership: Proven ability to foster cross functional synergy, exercise strategic influence, and handle conflict mediation gracefully.
- Agility & Change Management: A proactive mindset geared toward continuous improvement, operational excellence, and navigating change.
- Commercial & Financial Acumen: A strong understanding of End to End (E2E) commercial dynamics and business finance.
Our Commitment to Inclusion
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
Customer Engagement Lead UK (174640) in Woking employer: Colgate-Palmolive
Colgate-Palmolive is an excellent employer, offering a vibrant work culture in Surrey that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to grow their careers in marketing. The company's focus on data-driven strategies ensures that team members are at the forefront of industry trends, contributing to meaningful and impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Lead UK (174640) in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Colgate-Palmolive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Colgate-Palmolive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Lead UK (174640) in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Colgate-Palmolive:Your cover letter is your chance to shine! Tell us why you want to work at Colgate-Palmolive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Colgate-Palmolive!
How to prepare for a job interview at Colgate-Palmolive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
