At a Glance
- Tasks: Drive sales growth and innovate within key accounts for a global leader.
- Company: Join Colgate-Palmolive, a trusted name in consumer products worldwide.
- Benefits: Competitive salary, career development, and a culture of inclusion.
- Other info: Dynamic team culture focused on growth and innovation.
- Why this job: Make a real impact with iconic brands and cutting-edge technology.
- Qualifications: Proven leadership skills and strategic thinking in commercial environments.
The predicted salary is between 54450 - 66550 £ per year.
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Location: Woking, Surrey
Reporting to: Customer Development Director
Why Join Our Team?
- Career Growth & Innovation: Partner with iconic brands and contribute to global strategies.
- Impact & Autonomy: Operate in a fast-paced environment with personal accountability to directly influence our day-to-day performance and long-term strategy.
- Future-Ready Workplace: We are investing heavily in new tools and technology, including AI, to empower our teams, streamline processes, and make your role more strategic and fulfilling.
Job Purpose
As a pivotal member of the Customer Development Team, you will be instrumental in driving budgeted sales and profit growth, shaping a sustainable, mutually prosperous business model, and spearheading innovation within our most critical accounts.
What You Will Deliver
- Financial & Growth Stewardship: Consistently exceed net sales, margin, and profit targets. You will develop, implement, and actively manage a dynamic Joint Business Plan, taking full ownership of customer forecast volumes, sales, and investment, including meticulous management of the 5P planning process and financial accruals.
- Strategic & Commercial Acumen: Leverage sharp commercial instincts to interrogate business performance, swiftly identify critical issues and untapped opportunities, and lead effective resolution and optimization initiatives. You will develop and rigorously implement a forward-thinking 3-year retailer strategy.
- Retailer & Shopper Expertise: Cultivate robust external networks to gain unparalleled insights into the retailer landscape. Develop a profound understanding of the client's strategic imperatives and shopper insights, expertly aligning our brands to maximize impact and category growth.
- Cross-Functional Collaboration: Partner closely with Shopper Development, Category Management, Commercial Strategy, and Brand teams to construct high-performing, people-centric plans, drive Omni Demand Generation, and implement groundbreaking business solutions.
Who We Are Looking For
You are a commercially astute leader with a proven track record of building robust, influential business relationships and delivering highly creative, profitable solutions.
Profile: Bright, ambitious, and results-oriented with exceptional strategic thinking and negotiation prowess.
Skills: Adept at identifying growth levers and translating complex data into actionable commercial strategies. You thrive in a fast-paced, autonomous environment.
Influence & Stakeholder Management: A proven ability to build trust and influence decision-making at senior levels, both internally and with external customer leadership.
Commercial Expertise: Demonstrable expertise in P&L management, Joint Business Planning (JBP), and a track record of implementing the 5P/7P framework to deliver year-on-year market share growth.
Ready to make an impact? Apply today to join our courageous team!
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities.
Customer Development Manager in Guildford employer: Colgate-Palmolive
Colgate-Palmolive is an excellent employer, offering a vibrant work culture in Surrey that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to grow their careers in marketing. The company's focus on data-driven strategies ensures that team members are at the forefront of industry trends, contributing to meaningful and impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Development Manager in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Colgate-Palmolive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Colgate-Palmolive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Development Manager in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Colgate-Palmolive:Your cover letter is your chance to shine! Tell us why you want to work at Colgate-Palmolive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Colgate-Palmolive!
How to prepare for a job interview at Colgate-Palmolive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
