At a Glance
- Tasks: Support customer development and drive AI adoption in a dynamic commercial team.
- Company: Join Colgate-Palmolive, a global leader in consumer products with a caring culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth.
- Other info: Inclusive environment fostering diverse talent and personal growth.
- Why this job: Make an impact in the FMCG industry while developing essential skills for your future.
- Qualifications: Bachelor's degree in Business, Marketing, or related field; strong analytical and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values - Caring, Inclusive, and Courageous - we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
As a Customer Development Intern at Colgate-Palmolive based in Woking, you will report to a Customer Development Manager and play a pivotal role within our dynamic commercial team. This exciting 12-month placement offers direct hands-on exposure to major retail accounts, allowing you to develop core commercial strategy, negotiation, and account management skills. As an AI and digital ambassador for the team, you will champion the adoption of cutting-edge AI tools to optimize account mechanics and drive commercial efficiencies.
Your responsibilities will include:
- Drive AI & Digital Enablement: Be a champion of AI at CP with adoption of CP AI tools across the Customer Development team, embedding digital workflows to automate administrative reporting and optimize day-to-day account management processes.
- Support Commercial & Account Management: Assist Customer Development Managers with joint business planning, tracking promotional performance, and updating master account data to drive brand presence across omnichannel channels.
- Execute Demand Planning & Analytics: Analyze EPOS tracking and sales data using internal tools (such as Atlas) to support accurate monthly demand forecasting and commercial diagnostics.
- Manage Operational Excellence: Process invoices, resolve trade spend queries, and partner cross-functionally with Supply Chain, Digital, and Shopper Marketing teams to ensure seamless new product launches.
- Strengthen Stakeholder & Retailer Relationships: Prepare data-driven insights and presentation materials for key retailer meetings, building foundational skills in external negotiation and commercial influence.
To be considered for this internship, you must meet the following criteria:
- Education: University bachelor's degree in Business, Marketing, Data Analytics, Economics, or a related field.
- Technical & Digital Aptitude: Demonstrated proficiency in numerical analysis and Microsoft Office / Google Workspace, alongside a strong interest in leveraging emerging AI tools and digital technologies.
- Communication Skills: Proven written and verbal communication abilities with a collaborative, team-first approach.
- Commercial Curiosity: A strong passion for the Fast-Moving Consumer Goods (FMCG) industry, retail trends, and omnichannel commerce.
- Problem-Solving Mindset: Proactive and self-motivated approach to identifying operational efficiencies and presenting fact-based solutions.
- Agile Leadership: Eagerness to act as an AI ambassador, driving capability building and tech adoption across broader business teams.
Our Commitment to Inclusion: Our journey begins with our people - developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer: Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities.
Customer Development Intern in Woking employer: Colgate-Palmolive Company
Colgate-Palmolive Company is an exceptional employer located in Surrey, offering a dynamic work environment that fosters collaboration and innovation. With a strong emphasis on employee growth, you will have access to comprehensive training and development opportunities, ensuring you build a rewarding career in commercial sales. The company's commitment to diversity and inclusion, coupled with its focus on sustainability, makes it a unique place to work where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Development Intern in Woking
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Colgate-Palmolive Company for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Development Intern in Woking
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Colgate-Palmolive Company know you’re keen to grow alongside their team.
How to prepare for a job interview at Colgate-Palmolive Company
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Colgate-Palmolive Company.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
