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- Tasks: Lead eCommerce strategy and manage key accounts for growth.
- Company: Join Colgate-Palmolive, a global leader in consumer products with a caring culture.
- Benefits: Enjoy a hybrid work model and opportunities for professional development.
- Why this job: Be a strategic leader influencing eCommerce while mentoring a dynamic team.
- Qualifications: Degree-level education and 5+ years in account management required.
- Other info: Embrace a diverse and inclusive workplace where your voice matters.
The predicted salary is between 28800 - 48000 £ per year.
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Customer Development Manager, eCommerce, Surrey
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Client:
Location:
Surrey, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ee24e39ef318
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
No Relocation Assistance Offered
Job Number#168519 – Surrey, England, United Kingdom
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let\’s build a brighter, healthier future for all.
Location: Woking, Surrey
Reporting to: National Sales Senior Manager- Pet
Job Purpose
This isn\’t just an account management role; it\’s an opportunity to be a strategic leader, mentor a growing team, and directly influence our UK/IE and global eCommerce strategy. You\’ll operate with personal accountability, seeing the direct impact of your work on our business every single day.
What You\’ll Bring to Our Team:
You\’re an experienced sales professional with a proven track record in eCommerce, eager for a new challenge within a rapidly expanding team. You\’re an outstanding negotiator, always seeking common ground and understanding customer priorities. Service-oriented and collaborative, you excel at building strong relationships and are financially savvy, adept at setting prices and terms. You love fostering innovation through effective communication and are well-organized, strategic, and capable of translating vision into actionable plans.
What you will achieve
- Own and deliver ambitious sales and growth targets across multiple strategic eCommerce customers, aligning with our local and global objectives.
- Lead the development, negotiation, and implementation of complex Joint Business Plans (JBPs) with major online retailers, driving share growth and ensuring compliance.
- Master accurate forecasting of volume, sales, and investment through expert 6P+A planning, identifying risks and opportunities proactively.
- Ignite retail marketing demand by strategically leveraging all online critical success factors and levers.
- Provide crucial strategic insights, anticipating digital market trends and guiding leadership on emerging opportunities and risks.
- Coach, mentor, and elevate other members of our eCommerce team, sharing your expertise and boosting overall team capabilities.
- Represent Hill\’s at industry events, expanding our network and benchmarking against best-in-class eCommerce practices.
- Drive continuous process improvements and foster innovative digital engagement using advanced analytics and emerging technologies.
- Champion cross-functional collaboration between Sales, Supply Chain, Marketing, and Digital teams to optimize the entire eCommerce experience.
- Oversee complex commercial agreements and long-term growth investments, always aligning with profitability targets.
- Manage the full product lifecycle from portfolio and new item planning to promotion planning, forecasting, inventory, and engaging content creation.
What Makes You a Great Fit:
- Degree-level education.
- Proficient in Google tools with demonstrable experience in dashboard building.
- 5+ years of account management experience with a proven track record of successful commercial skills with online retailers.
- An entrepreneurial and curious mindset, eager to experiment and test new ideas.
- Proficient in digital shelf analysis tools, adept at leveraging data to build compelling business cases.
- Strong understanding of digital marketing channels and experience deploying the right levers for business growth.
- Exceptional communication skills and a talent for stakeholder engagement.
- A confident leader who can coach and work effectively in a cross-functional team, thriving in conditions of uncertainty or complexity.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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Customer Development Manager, eCommerce employer: Colgate-Palmolive Company
Contact Detail:
Colgate-Palmolive Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager, eCommerce
✨Tip Number 1
Familiarise yourself with Colgate-Palmolive's core values: Caring, Inclusive, and Courageous. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the latest trends in eCommerce, particularly in the consumer products sector. Being able to discuss current market dynamics and how they relate to Colgate-Palmolive's strategy will set you apart as a knowledgeable candidate.
✨Tip Number 3
Prepare to showcase your negotiation skills by discussing past experiences where you've successfully developed Joint Business Plans with online retailers. Use specific examples that highlight your strategic thinking and ability to drive growth.
✨Tip Number 4
Network with current or former employees of Colgate-Palmolive to gain insights into the company culture and expectations for the Customer Development Manager role. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Development Manager, eCommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and account management. Use specific examples that demonstrate your success in driving sales and building relationships with online retailers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your strategic leadership skills and how they align with Colgate-Palmolive's values of caring, inclusivity, and courage.
Showcase Your Achievements: Quantify your achievements in previous roles, such as sales growth percentages or successful negotiations. This will help illustrate your impact and effectiveness as a Customer Development Manager.
Prepare for Potential Questions: Anticipate questions related to your experience with Joint Business Plans and digital marketing strategies. Be ready to discuss how you've navigated challenges in eCommerce and what innovative solutions you've implemented.
How to prepare for a job interview at Colgate-Palmolive Company
✨Showcase Your eCommerce Expertise
Make sure to highlight your experience in eCommerce during the interview. Discuss specific projects or strategies you've implemented that led to measurable success, as this role requires a strong understanding of online retail dynamics.
✨Demonstrate Strong Negotiation Skills
Prepare examples of successful negotiations you've conducted with online retailers. Be ready to discuss how you find common ground and understand customer priorities, as these skills are crucial for developing Joint Business Plans.
✨Emphasise Team Leadership and Mentoring
Since this role involves coaching and mentoring, share your experiences in leading teams. Talk about how you've elevated team capabilities and fostered collaboration, which aligns with the company's values of caring and inclusivity.
✨Be Data-Driven
Familiarise yourself with digital shelf analysis tools and be prepared to discuss how you've used data to inform business decisions. This will demonstrate your ability to leverage analytics for strategic insights, a key aspect of the role.
