Customer Development Manager

Customer Development Manager

Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Drive sales growth and develop innovative strategies for key accounts.
  • Company: Join Colgate-Palmolive, a global leader in consumer products with a commitment to sustainability.
  • Benefits: Enjoy learning opportunities, a dynamic work environment, and potential for international career growth.
  • Why this job: Make a real impact on market success while working with iconic global brands.
  • Qualifications: Looking for ambitious individuals with strong commercial acumen and strategic thinking skills.
  • Other info: Colgate values diversity and inclusion, fostering a supportive workplace for all.

The predicted salary is between 43200 - 72000 £ per year.

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No Relocation Assistance Offered
Job Number#168162 – Nationwide, United Kingdom, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let\’s build a brighter, healthier future for all.

Location: Woking, Surrey

Reporting to: Customer Development Director

Why Work For Colgate Palmolive :

The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.

The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.

The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.

The Colgate Values: We are Caring, We are Inclusive and We are Courageous are integral to how we operate every day

Job Purpose

In this pivotal role, you\’ll be instrumental in driving budgeted sales and profit growth, shaping a sustainable and mutually prosperous business model, and spearheading innovation within one of our most critical accounts. This is a unique opportunity to directly influence our commercial success and make a tangible impact on our market position.

What you will achieve

Drive Profitable Growth: Consistently exceed quarterly and annual net sales, margin, and profit targets by developing, implementing, and actively managing a dynamic Joint Business Plan with tailored commercial strategies

Strategic Commercial Acumen: Leverage your sharp commercial instincts to deeply interrogate business performance, swiftly identify critical issues and untapped opportunities, and lead effective resolution and optimization initiatives.

Retailer & Shopper Expert: Develop a profound understanding of the client\’s strategic imperatives and their shopper insights. You\’ll then expertly align our brands and strategic intents within this environment to maximize impact.

Collaborative Planning Excellence: Partner closely with our Shopper Development and Category Management teams to construct high-performing, shopper-centric plans that are fully integrated into the Joint Business Plan, optimizing for category growth.

Forecast & Financial Ownership: Take full ownership of collaborative planning with the clients, meticulously inputting and delivering accurate customer forecast volumes, sales, and investment. You\’ll expertly manage the 5P planning process and provide clear identification of risks and opportunities on a monthly cycle.

Financial Stewardship: Ensure meticulous management of customer ledger, financial accruals, and rebates, collaborating seamlessly with AR and Finance departments for accurate activation and settlement.

Shape the Future: Develop, communicate, and rigorously implement a forward-thinking 3-year retailer strategy that positions us for sustained leadership.

Innovative Solutions: Work closely and creatively with our Retail Marketing and Brand Managers to identify, develop, and implement groundbreaking business solutions that propel the client\’s business forward.

Expand Influence & Opportunity: Cultivate robust external networks to deepen customer engagement, gain unparalleled insights into the retailer landscape, and be at the forefront of identifying new business opportunities and mitigating challenges.

Internal Advocacy & Collaboration: Build strong internal networks to elevate the profile and business focus for clients, ensuring seamless cross-functional support. You\’ll be a key contributor and team player within the Customer Development Team (CDT), actively shaping overall team strategy and daily operations to optimize collective performance.

Strategic Impact Beyond the Account: Proactively champion and lead business development projects within the Customer Development function, directly influencing and driving the broader commercial strategy of our organization.

Who you are

A commercially astute leader with a proven track record of building robust, influential business relationships and delivering highly creative, profitable solutions.

A bright, ambitious, and results-oriented individual with exceptional strategic thinking and negotiation prowess, relentlessly committed to achieving and exceeding business objectives.

You thrive in a fast-paced environment, are adept at identifying growth levers, and possess the ability to translate complex data into actionable commercial strategies.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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Customer Development Manager employer: Colgate-Palmolive Company

Colgate-Palmolive is an exceptional employer that prioritises employee growth and development, offering a dynamic work environment in Woking, Surrey. With a strong commitment to inclusivity and innovation, employees are empowered to drive impactful commercial strategies while collaborating with global brands. The company's core values of Caring, Inclusive, and Courageous foster a supportive culture where every team member can thrive and contribute to a healthier future for all.
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Contact Detail:

Colgate-Palmolive Company Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Development Manager

✨Tip Number 1

Familiarise yourself with Colgate-Palmolive's core values: Caring, Inclusive, and Courageous. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your professional life.

✨Tip Number 2

Research the latest trends in consumer products and retail strategies. Being knowledgeable about current market dynamics will help you engage in meaningful conversations and showcase your strategic commercial acumen.

✨Tip Number 3

Network with professionals in the consumer goods industry, especially those who have experience in customer development roles. This can provide you with insights into the role and potentially lead to referrals.

✨Tip Number 4

Prepare to discuss specific examples of how you've driven profitable growth in previous roles. Highlight your ability to develop and implement successful business plans that align with client needs and market opportunities.

We think you need these skills to ace Customer Development Manager

Commercial Acumen
Strategic Thinking
Negotiation Skills
Relationship Management
Data Analysis
Financial Forecasting
Project Management
Retail Marketing Knowledge
Cross-Functional Collaboration
Problem-Solving Skills
Customer Insights Analysis
Business Development
Adaptability in Fast-Paced Environments
Effective Communication Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Development Manager role. Focus on your achievements in sales growth, strategic planning, and relationship management.

Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Colgate-Palmolive's values and how your background fits their mission. Use specific examples to demonstrate your commercial acumen and innovative solutions you've implemented in previous roles.

Highlight Relevant Skills: Emphasise skills such as strategic thinking, negotiation, and financial stewardship in your application. These are crucial for the role and should be evident in both your CV and cover letter.

Showcase Your Results: Quantify your past successes where possible. For instance, mention how you exceeded sales targets or improved business performance through effective planning and collaboration. This will help illustrate your impact in previous positions.

How to prepare for a job interview at Colgate-Palmolive Company

✨Understand Colgate-Palmolive's Values

Before your interview, make sure you are familiar with Colgate-Palmolive's core values: Caring, Inclusive, and Courageous. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Development Manager.

✨Showcase Your Commercial Acumen

As the role requires strategic commercial thinking, come equipped with examples of how you've successfully driven sales growth or developed innovative solutions in previous positions. Highlight your ability to analyse data and identify opportunities for improvement.

✨Demonstrate Collaborative Skills

This position involves working closely with various teams. Prepare to discuss instances where you've effectively collaborated with others to achieve common goals. Emphasise your experience in building strong relationships both internally and externally.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about potential challenges you might face in this role and how you would approach them, particularly in relation to driving profitable growth and managing client relationships.

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