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For Companies At a Glance
- Tasks: Support daily gym operations and deliver an exceptional member experience.
- Company: A welcoming, independent health club in Thames Ditton.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real difference in members' fitness journeys.
- Qualifications: Level 2 Gym Qualification and excellent communication skills required.
- Other info: Dynamic environment with a focus on community and personal development.
About Us
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we are proud to be welcoming, supportive, and independent. We offer a personalised approach to fitness and wellbeing, creating an environment where both members and staff feel valued, supported, and inspired.
Job Purpose
We are seeking a proactive and reliable Deputy Gym Manager to support the daily operations of our fitness facilities and deliver an exceptional member experience. Working closely with the Fitness Manager and Studio Coordinator, you will play a key role in the smooth day-to-day running of the gym floor and studio spaces, maintaining high standards across service, safety, and member engagement.
Key Responsibilities
- Member Experience
- Maintain a consistent and visible presence on the gym floor to deliver an exceptional member experience
- Promote gym challenges, incentives, and engagement initiatives
- Deliver group fitness inductions, floor workshops, small group training sessions, and Group Exercise classes
- Support the coordination of group classes and group inductions delivered by the fitness team
- Respond promptly to member feedback, resolving issues where possible and escalating to the Fitness Manager when required
- People & Team Leadership
- Take ownership of your role while celebrating team success and contributing to a positive club culture
- Collaborate with colleagues across departments and participate in club-wide initiatives and events
- Organise and participate in team meetings, providing feedback and sharing ideas
- Mentor and support fitness instructors and personal trainers to uphold service standards
- Support onboarding and training of new team members
- Assist with team scheduling and rota planning to ensure adequate coverage
- Demonstrate willingness to progress through the club’s development pathways
- Operations & Compliance
- Maintain high standards of health and safety, ensuring all policies and procedures are followed
- Ensure adherence to Colets’ rules, regulations, departmental NOPs, emergency procedures, and emergency action plans
- Maintain gym equipment to a high standard, reporting faults or damage to service providers
- Ensure cleanliness standards are met across all fitness areas and complete daily cleaning checklists
- Work in line with the rota produced by the Fitness Manager, including short-notice cover when required
- Liaise with Duty Managers, housekeeping, and maintenance teams to resolve facility issues
- Finance & Performance
- Track class attendance, gym usage, and member engagement to support data-driven decisions
- Maintain awareness of the fitness department budget
- Support the Fitness Manager in optimising staff scheduling for operational efficiency
- Contribute to departmental targets by supporting member retention and encouraging secondary spend through personal training and programming initiatives
- Culture & Values
- Demonstrate commitment to Colets’ values and personality, embedding them into daily operations and team leadership.
Our Values
- Independent – Not-for-profit, inclusive, unpretentious, and trustworthy
- Supportive – We genuinely care for our community, members, and each other
- Welcoming – Not just another corporate gym; we do things differently
- United – Working together to build a capable team committed to our shared vision
Our Personality
- Friendly & Outgoing – Engages enthusiastically with members and colleagues
- Motivated & Positive – Brings a can-do attitude and positive energy
- Proud & Engaged – Invested in the team and driven to make a meaningful contribution
You will also support the club’s core business anchors:
- Creating the right environment
- Being a great place to work
- Going beyond member satisfaction
- Fuelling surplus to reinvest
Key Performance Indicators
- Member Net Promoter Score (NPS)
Qualifications
- Level 2 Gym Qualification
- First Aid and Defibrillator certification
Preferred Skills & Experience
- Excellent communication skills
- DBS checked
- Experience working with a wide range of age groups, including special populations
- Strong knowledge of gym programming and inductions
- Previous experience in a team leader or supervisory role within fitness or leisure
- Customer service training
Deputy Gym Manager in Thames Ditton employer: Coletshealthclub
Contact Detail:
Coletshealthclub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Gym Manager in Thames Ditton
✨Tip Number 1
Get to know the gym culture! Visit the facility, chat with staff and members, and soak up the vibe. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local fitness events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking about how you can enhance member experience. Have specific examples ready that showcase your skills in team leadership and customer service. Show them you’re the perfect fit for their supportive and welcoming environment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our unique, not-for-profit health club.
We think you need these skills to ace Deputy Gym Manager in Thames Ditton
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for fitness and wellbeing. Remember, we’re all about being welcoming and supportive.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Deputy Gym Manager role. Mention specific examples of how you've contributed to a positive team culture or enhanced member experiences in the past.
Show Your Passion: We love seeing candidates who are genuinely passionate about fitness and community engagement. Share any relevant experiences that demonstrate your commitment to creating a welcoming environment and supporting others in their fitness journeys.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our unique club culture!
How to prepare for a job interview at Coletshealthclub
✨Know the Club's Values
Before your interview, take some time to really understand the club's values and personality. They pride themselves on being independent, supportive, welcoming, and united. Think about how you can demonstrate these values in your answers and show that you're a great fit for their culture.
✨Showcase Your Member Engagement Skills
As a Deputy Gym Manager, member experience is key. Prepare examples of how you've previously engaged with members, resolved issues, or promoted fitness initiatives. Be ready to discuss specific challenges you've faced and how you turned them into positive experiences.
✨Highlight Team Leadership Experience
This role involves mentoring and supporting fitness instructors and personal trainers. Bring along examples of your leadership style and how you've contributed to a positive team culture. Discuss any relevant experiences where you’ve organised team meetings or collaborated on initiatives.
✨Be Prepared for Operational Questions
Expect questions about health and safety standards, compliance, and gym operations. Brush up on relevant policies and procedures, and be ready to discuss how you would maintain high standards in these areas. Showing your knowledge here will demonstrate your readiness for the role.
