At a Glance
- Tasks: Lead the bar team, ensuring excellent service and a welcoming atmosphere for our members.
- Company: Join a supportive, not-for-profit health club that values community and well-being.
- Benefits: Flexible hours, friendly environment, and opportunities for personal growth.
- Other info: Work weekends and evenings in a vibrant, community-focused environment.
- Why this job: Make a real difference in a unique setting while developing your leadership skills.
- Qualifications: Previous bar or hospitality experience preferred; strong customer service and leadership skills.
The predicted salary is between 24000 - 30000 £ per year.
About Us
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well-being, creating an environment where members and staff alike feel valued and inspired.
Job Purpose
We’re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil’s Bar at weekends. You’ll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team.
Role and Responsibilities
- Members
- Build relationships with members, address their feedback, and ensure a personalised and friendly experience.
- Handle complaints and follow up with relevant manager.
- Customer Service
- Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance.
- People
- Team Leadership – Train, support, and motivate staff to deliver outstanding service.
- Communication & Reporting – Provide shift reports, update management, and liaise with event organisers.
- Conduct performance management reviews with Bar Manager.
- Operations
- Health & Safety Compliance: Maintain high standards of health and safety, ensuring all policies are followed.
- Daily Operations – Supervise bar service, ensuring efficiency and excellent customer experience.
- Act as the lead when the manager is absent.
- Closing & Events – Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures.
- Stock & Inventory – Monitor stock levels, restock as needed, and ensure vending machines are maintained.
- Compliance & Safety – Ensure adherence to licensing laws, health & safety regulations, and company policies.
- Finance
- Maintain excellent stock control.
- Work with Bar Manager to maintain budgets and cost control.
Cultural / Values
Commit to the company values and personality.
Our Values
- Authentic – We are not-for-profit. We are inclusive, unpretentious and trustworthy.
- Supportive – We genuinely care. We are supportive of our community, members and each other.
- Welcoming – Not just another corporate gym. We do things a little differently.
- United – Coming together on the journey – Developing a unified and capable team committed to our vision.
Our Personality
- Friendly – Outgoing – enthusiastically engages with both colleagues & members.
- Motivated – Positive – Brings a ‘can-do’ energy that brightens up those around them.
- Proud – Engaged – Part of the team, driven to make a genuine contribution.
Core Business Anchors
- Create the right environment.
- Being a Great place to work.
- Going Beyond Member Satisfaction.
- Fuelling Surplus to Reinvest.
KPI’s
- Member NPS Score
- Stock Control
Qualifications / Educational Requirements
- First Aid and Defibrillator.
- Customer Service Training – Preferred.
Preferred Skills and Experience
- Previous bar or hospitality experience, ideally in a supervisory role.
- A friendly and approachable attitude with great customer service skills.
- Strong leadership and team management abilities.
- Attention to detail, especially with stock control and health & safety.
- The ability to work evenings, weekends, and during events.
Personal Qualities
- Motivated, friendly, and approachable.
- Proud of delivering high-quality service.
- A can-do attitude with the ability to solve problems under pressure.
- Passionate about making a difference in a not-for-profit environment.
Bar / Front of House Supervisor in Thames Ditton employer: Coletshealthclub
At our private health club in Thames Ditton, we offer a unique and rewarding work environment that prioritises community and personal growth. As a not-for-profit organisation, we foster a supportive culture where every team member is valued, with opportunities for training and development in a friendly atmosphere. Join us to make a meaningful impact while enjoying the benefits of working in a welcoming space that truly cares about its staff and members.
StudySmarter Expert Advice🤫
We think this is how you could land Bar / Front of House Supervisor in Thames Ditton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Coletshealthclub. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Coletshealthclub
Don't be shy about reaching out to Coletshealthclub directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar / Front of House Supervisor in Thames Ditton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Coletshealthclub and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Coletshealthclub
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
