At a Glance
- Tasks: Support and develop IT systems, providing technical support and improving processes.
- Company: Join a welcoming and supportive community-focused organisation.
- Benefits: 12-month fixed-term contract with opportunities for growth and development.
- Other info: Be part of exciting technology projects during organisational change.
- Why this job: Make a real impact on technology in a dynamic environment.
- Qualifications: Experience in 2nd line IT support and Microsoft 365 administration required.
The predicted salary is between 35000 - 45000 £ per year.
Job Purpose: To support and develop the IT ecosystem at Colets in conjunction with the Head of IT, ensuring a reliable, secure and efficient technology environment for staff, members and guests. The role will provide senior technical support across the organisation, act as an escalation point for complex issues, contribute to IT projects and provide advice and recommendations on opportunities to improve systems, processes and ways of working.
Role and Responsibilities:
- Provide 1st, 2nd and occasional 3rd line support across the organisation.
- Act as an escalation point for complex technical issues and major incidents.
- Support business continuity and resilience planning for critical IT systems.
- Proactively identify opportunities to improve IT systems, processes and user experience.
- Review existing workflows and recommend efficiencies through automation and better use of technology.
- Advise departmental managers on technology solutions to support operational requirements.
- Support cyber security initiatives including patching, access management and staff awareness.
- Assist with management of Microsoft 365 administration including Exchange, Teams, SharePoint and Intune where appropriate.
- Maintain asset registers and support hardware lifecycle planning.
- Produce and maintain technical documentation, user guides and process maps.
- Deputise for the Head of IT where required.
- Support procurement decisions and provide technical input into supplier selection and contract renewals.
- Assist with budgeting and planning for future IT investment.
Cultural / Values: Commit to the company values and personality.
Our Values:
- Welcoming – We do things a little differently around here, not just another corporate gym
- Supportive – Of our community, members and each other – We genuinely care
- Authentic – We are inclusive, unpretentious and trustworthy – Not for profit
Our Personality:
- Motivated – Engaged, part of the family and driven to make a genuine contribution
- Friendly – Outgoing, enthusiastic and able to engage with both colleagues & customers
- Proud – Positive – has a ‘can do’ energy that brightens up those around them
KPI’s:
- IT Tickets closed per month >95% of opened
- Service Satisfaction >80%
Qualifications / Educational Requirements:
Essential:
- Experience providing 2nd line IT support in a multi-site or complex environment.
- Experience administering Microsoft 365 environments.
- Experience managing relationships with third-party suppliers and MSPs.
- Experience with networking fundamentals including switches, Wi-Fi and firewalls.
- Experience with Windows desktop and server environments.
Desirable:
- Experience in hospitality, leisure or membership organisations.
- Experience with SQL, Power BI and Power Automate.
- Experience with access control, CCTV, telephony or payment systems.
- Relevant Microsoft or industry certifications.
- Experience within a Fitness or Leisure space.
Preferred Skills:
- Sound understanding of computer systems (hardware/software), networks, telecommunications.
- Strong analytical and problem-solving skills.
- Experience with Power Automate and Power Bi.
- Strong knowledge of SQL.
- Strong Knowledge of Microsoft 365.
- Highly developed technical specification writing skills.
- Ability to communicate complex topics simply.
- Great Attention to detail.
- Customer service skills.
- Experience managing third parties and managing MSP to a high level of delivery.
- Ability to prioritise effectively in a fast-moving operational environment.
- Ability to balance hands-on technical work with strategic improvement initiatives.
- Strong stakeholder management and communication skills.
- Commercial awareness and ability to identify cost-saving opportunities.
Additional Notes: Contract Type: 12 Month Fixed Term Contract. This role has been created to support the continued development and resilience of the IT function during a period of organisational change and major technology projects.
Senior IT Technician in Thames Ditton employer: Colets
Colets is an exceptional employer that fosters a welcoming and supportive work culture, making it a great place for a Senior IT Technician to thrive. With a commitment to employee growth and development, the company offers opportunities to engage in meaningful projects while ensuring a reliable and efficient technology environment for staff and members. Located in a vibrant community, Colets values authenticity and motivation, creating an inclusive atmosphere where every team member can contribute positively and feel part of the family.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician in Thames Ditton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Colets values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Colets might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Colets!
✨Direct Apply to Colets
Let's not forget to apply directly through the Colets website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technician in Thames Ditton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Colets.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Colets. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Colets
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
