At a Glance
- Tasks: Supervise bar operations, ensuring a friendly atmosphere and high service standards.
- Company: Join a welcoming, not-for-profit health club that values community and support.
- Benefits: Flexible hours, team environment, and the chance to make a real impact.
- Other info: Be part of a unique culture that prioritises inclusivity and personal growth.
- Why this job: Lead a motivated team and create memorable experiences for our members.
- Qualifications: Previous bar experience and strong leadership skills are preferred.
The predicted salary is between 24000 - 30000 £ per year.
About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well-being, creating an environment where members and staff alike feel valued and inspired.
Job Purpose: We’re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil’s Bar at weekends. You’ll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team.
Role and Responsibilities:
- Members: Build relationships with members, address their feedback, and ensure a personalised and friendly experience. Handle complaints and follow up with relevant manager. Customer Service – Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance.
- People: Team Leadership – Train, support, and motivate staff to deliver outstanding service. Communication & Reporting – Provide shift reports, update management, and liaise with event organisers. Conduct performance management reviews with Bar Manager.
- Operations: Health & Safety Compliance: Maintain high standards of health and safety, ensuring all policies are followed. Daily Operations – Supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent. Closing & Events – Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures. Stock & Inventory – Monitor stock levels, restock as needed, and ensure vending machines are maintained. Compliance & Safety – Ensure adherence to licensing laws, health & safety regulations, and company policies.
- Finance: Maintain excellent stock control. Work with Bar Manager to maintain budgets and cost control.
Cultural / Values: Commit to the company values and personality. Our Values: Authentic – We are not-for-profit. We are inclusive, unpretentious and trustworthy. Supportive – We genuinely care - We are supportive of our community, members and each other. Welcoming – Not just another corporate gym - We do things a little differently. United – Coming together on the journey – Developing a unified and capable team committed to our vision.
Our Personality: Friendly – Outgoing – enthusiastically engages with both colleagues & members. Motivated – Positive – Brings a ‘can-do’ energy that brightens up those around them. Proud – Engaged – Part of the team, driven to make a genuine contribution.
Be aware of the core business anchors of Colets and embed them into your department: Create the right environment, Being a Great place to work, Going Beyond Member Satisfaction, Fuelling Surplus to Reinvest.
KPI’s: Member NPS Score, Stock Control.
Qualifications / Educational Requirements: First Aid and Defibrillator, Customer Service Training – Preferred.
Preferred Skills and Experience: Previous bar or hospitality experience, ideally in a supervisory role. A friendly and approachable attitude with great customer service skills. Strong leadership and team management abilities. Attention to detail, especially with stock control and health & safety. The ability to work evenings, weekends, and during events.
Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A can-do attitude with the ability to solve problems under pressure. Passionate about making a difference in a not-for-profit environment.
Bar / Front of House Weekend Supervisor in Thames Ditton employer: Colets
At our private health club in Thames Ditton, we offer a unique and rewarding work environment that prioritises community and personal growth. As a not-for-profit organisation, we foster a supportive culture where every team member is valued, and opportunities for development are abundant. Join us to be part of a friendly team dedicated to providing exceptional service while making a positive impact on our members' well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Bar / Front of House Weekend Supervisor in Thames Ditton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with members and staff. This will help you tailor your responses and show that you're a great fit for their welcoming and supportive environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a friendly atmosphere, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your leadership skills! They’re looking for someone who can motivate and support the team. Think of times when you’ve led a group or helped a colleague improve their performance, and be prepared to discuss these moments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their unique, not-for-profit environment.
We think you need these skills to ace Bar / Front of House Weekend Supervisor in Thames Ditton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application:Make sure to tailor your application to highlight your relevant experience in bar or hospitality roles. Mention specific examples of how you've created a welcoming atmosphere or led a team, as this aligns perfectly with our values.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to see why you’d be a great fit for the Bar Supervisor role. Remember, we love a well-organised application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our supportive community!
How to prepare for a job interview at Colets
✨Know the Company Values
Before your interview, take some time to really understand the core values of the health club. They pride themselves on being authentic, supportive, welcoming, and united. Think about how your personal values align with theirs and be ready to share examples that demonstrate this during your chat.
✨Showcase Your Customer Service Skills
As a Bar Supervisor, you'll need to create a friendly atmosphere and handle member feedback effectively. Prepare specific examples from your past experiences where you’ve gone above and beyond for customers or resolved complaints. This will show that you can maintain high service standards.
✨Demonstrate Leadership Abilities
Since the role involves team leadership, think of instances where you've successfully trained or motivated a team. Be ready to discuss your approach to supporting staff and how you ensure everyone is working towards a common goal, especially in a busy bar environment.
✨Prepare for Operational Questions
Expect questions about daily operations, health and safety compliance, and stock control. Brush up on relevant regulations and think about how you would manage these aspects in a supervisory role. Showing that you’re knowledgeable and proactive will impress the interviewers.
