Bar / Front of House Supervisor in Thames Ditton

About Us:
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well -being, creating an environment where members and staff alike feel valued and inspired.

Job Purpose:
We’re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of
Basil’s Bar. You’ll ensure a welcoming atmosphere, high service standards, and smooth bar
operations while supporting and leading the team.

Role and Responsibilities:
Members:
• Build relationships with members, address their feedback, and ensure a personalised and friendly experience.
• Handle complaints and follow up with relevant manager
• Customer Service – Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance.

People:
• Team Leadership – Train, support, and motivate staff to deliver outstanding service.
• Communication & Reporting – Provide shift reports, update management, and liaise with event organisers.
• Conduct performance Management reviews with Bar Manager

Operations:
• Health & Safety Compliance: Maintain high standards of health and safety, ensuring all policies are followed.
• Daily Operations – Supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent.
• Closing & Events – Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures.
• Stock & Inventory – Monitor stock levels, restock as needed, and ensure vending machines are maintained.
• Compliance & Safety – Ensure adherence to licensing laws, health & safety regulations, and company policies.

Finance:
• Maintain excellent stock control
• Work with Bar Manager to maintain budgets and cost control

Cultural / Values
Commit to the company values and personality.

Our Values:
Authentic – We are not-for-profit. We are inclusive, unpretentious and trustworthy
Supportive – We genuinely care – We are supportive of our community, members and eachother
Welcoming – Not just another corporate gym – We do things a little differently
United – Coming together on the journey – Developing a unified and capable team committed to our vision

Our Personality:
Friendly – Outgoing – enthusiastically engages with both colleagues & members
Motivated – Positive – Brings a ‘can-do’ energy that brightens up those around them
Proud – Engaged – Part of the team, driven to make a genuine contribution

Be aware of the core business anchors of Colets and embed them into your department:
• Create the right environment
• Being a Great place to work
• Going Beyond Member Satisfaction
• Fuelling Surplus to Reinvest

KPI’s:

• Member NPS Score
• Stock Control

Qualifications / Educational Requirements:
• First Aid and Defibrillator
• Customer Service Training – Preferred

Preferred Skills and Experience:
• Previous bar or hospitality experience, ideally in a supervisory role.
• A friendly and approachable attitude with great customer service skills.
• Strong leadership and team management abilities.
• Attention to detail, especially with stock control and health & safety.
• The ability to work evenings, weekends, and during events.

Personal Qualities:
Motivated, friendly, and approachable.
Proud of delivering high-quality service.
A can-do attitude with the ability to solve problems under pressure.
Passionate about making a difference in a not-for-profit environment.