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For Companies At a Glance
- Tasks: Support daily gym operations and deliver an exceptional member experience.
- Company: A welcoming, not-for-profit health club in Thames Ditton.
- Benefits: Join a supportive team with opportunities for personal growth and development.
- Why this job: Make a real impact on members' fitness journeys in a unique environment.
- Qualifications: Experience in fitness programming and team leadership preferred.
- Other info: Be part of a friendly, motivated team committed to community wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we are proud to be welcoming, supportive, and independent. We offer a personalised approach to fitness and wellbeing, creating an environment where both members and staff feel valued, supported, and inspired.
Job Purpose
We are seeking a proactive and reliable Deputy Gym Manager to support the daily operations of our fitness facilities and deliver an exceptional member experience. Working closely with the Fitness Manager and Studio Coordinator, you will play a key role in the smooth day-to-day running of the gym floor and studio spaces, maintaining high standards across service, safety, and member engagement.
Key Responsibilities
- Member Experience
- Maintain a consistent and visible presence on the gym floor to deliver an exceptional member experience.
- Promote gym challenges, incentives, and engagement initiatives.
- Deliver group fitness inductions, floor workshops, small group training sessions, and Group Exercise classes.
- Support the coordination of group classes and group inductions delivered by the fitness team.
- Respond promptly to member feedback, resolving issues where possible and escalating to the Fitness Manager when required.
- Take ownership of your role while celebrating team success and contributing to a positive club culture.
- Collaborate with colleagues across departments and participate in club-wide initiatives and events.
- Organise and participate in team meetings, providing feedback and sharing ideas.
- Mentor and support fitness instructors and personal trainers to uphold service standards.
- Support onboarding and training of new team members.
- Assist with team scheduling and rota planning to ensure adequate coverage.
- Demonstrate willingness to progress through the club’s development pathways.
- Maintain high standards of health and safety, ensuring all policies and procedures are followed.
- Ensure adherence to Colets’ rules, regulations, departmental NOPs, emergency procedures, and emergency action plans.
- Maintain gym equipment to a high standard, reporting faults or damage to service providers.
- Ensure cleanliness standards are met across all fitness areas and complete daily cleaning checklists.
- Work in line with the rota produced by the Fitness Manager, including short-notice cover when required.
- Liaise with Duty Managers, housekeeping, and maintenance teams to resolve facility issues.
- Track class attendance, gym usage, and member engagement to support data-driven decisions.
- Maintain awareness of the fitness department budget.
- Support the Fitness Manager in optimising staff scheduling for operational efficiency.
- Contribute to departmental targets by supporting member retention and encouraging secondary spend through personal training and programming initiatives.
- Demonstrate commitment to Colets’ values and personality, embedding them into daily operations and team leadership.
Our Values:
- Independent – Not-for-profit, inclusive, unpretentious, and trustworthy.
- Supportive – We genuinely care for our community, members, and each other.
- Welcoming – Not just another corporate gym; we do things differently.
- United – Working together to build a capable team committed to our shared vision.
Our Personality:
- Friendly & Outgoing – Engages enthusiastically with members and colleagues.
- Motivated & Positive – Brings a can-do attitude and positive energy.
- Proud & Engaged – Invested in the team and driven to make a meaningful contribution.
You will also support the club’s core business anchors:
- Creating the right environment.
- Being a great place to work.
- Fuelling surplus to reinvest.
Key Performance Indicators:
- Member Net Promoter Score (NPS).
Qualifications:
- First Aid and Defibrillator certification.
Preferred Skills & Experience:
- Experience working with a wide range of age groups, including special populations.
- Strong knowledge of gym programming and inductions.
- Previous experience in a team leader or supervisory role within fitness or leisure.
Deputy Gym Manager in Thames Ditton employer: Colets Health & Fitness
Contact Detail:
Colets Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Gym Manager in Thames Ditton
✨Tip Number 1
Get to know the gym culture before your interview. Visit the gym, chat with staff and members, and soak up the vibe. This will help you tailor your approach and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Prepare to showcase your leadership skills during the interview. Think of examples where you've motivated a team or improved member experiences. We want to see how you can contribute to a positive club culture!
✨Tip Number 3
Don’t just sit back and wait for the interview; follow up with a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows initiative and keeps you on their radar!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace our independent, supportive environment right from the start.
We think you need these skills to ace Deputy Gym Manager in Thames Ditton
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your enthusiasm for fitness and wellbeing shine through. We want to see how you connect with our values and how you can contribute to creating a welcoming environment for our members.
Tailor Your Experience: Make sure to highlight any relevant experience you have in fitness management or team leadership. We love seeing how your background aligns with the role of Deputy Gym Manager, so don’t hold back on those details!
Be Personable: Remember, we’re not just looking for qualifications; we want to know about you! Use a friendly tone in your application to reflect our club's culture. Show us that you’re someone who can engage with both members and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our health club!
How to prepare for a job interview at Colets Health & Fitness
✨Know the Club's Values
Before your interview, take some time to familiarise yourself with the club's values: independent, supportive, welcoming, and united. Think about how your personal values align with these and be ready to share examples of how you've embodied them in your previous roles.
✨Showcase Your Member Engagement Skills
As a Deputy Gym Manager, member experience is key. Prepare specific examples of how you've successfully engaged members in the past, whether through fitness challenges or group classes. Highlight your proactive approach to resolving member feedback and creating a positive atmosphere.
✨Demonstrate Operational Knowledge
Brush up on health and safety standards relevant to gym operations. Be prepared to discuss how you would maintain high standards of cleanliness and equipment safety. Showing that you understand the importance of compliance will set you apart as a reliable candidate.
✨Be Ready to Collaborate
Collaboration is crucial in this role. Think of instances where you've worked closely with colleagues across departments to achieve a common goal. Be ready to discuss how you can contribute to team meetings and support your peers, as this will demonstrate your commitment to a united club culture.
