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- Tasks: Provide top-notch customer service and develop innovative campaigns to recruit new members.
- Company: Join a unique, community-focused gym that values support and inclusivity.
- Benefits: Full-time role with opportunities for personal growth and a friendly team environment.
- Other info: Be part of a motivated team that genuinely cares about its members and each other.
- Why this job: Make a real difference in members' lives while working in a vibrant, supportive atmosphere.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Job Type: Full Time
Job Purpose: To work within a dedicated team to provide excellent customer service to all new and established members. To be knowledgeable about Colets, its offerings, its beginning and its ethos. To ensure that we continue to successfully source and recruit new members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system. To ensure that we continue to successfully retain all members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system ensuring tasks are complete in conjunction with the Guest, Prospect and Member follow up expectations. To meet membership KPI’s through teamwork and work alongside other departments to ensure all staff are aware of our campaigns and goals. At times, you may be asked to complete tasks that fall outside of the remit below that are deemed fair and reasonable in line with your position at Colets.
Role and Responsibilities:
- Provide excellent Customer Service
- Develop and implement campaigns to recruit new members
- Complete and follow up on membership tours
- Assist in the new member follow-up series
- Complete and maintain regular competitor analysis for all areas of our business
- Utilize Ezrunner to identify and contact web/phone/walk-in enquiries
- Run reports in software with complete accuracy
- Identify customers’ needs and respond proactively to member concerns
- Come up with ideas to enhance member journey and ways to communicate with members
- Conduct 7 day calls for new members to ensure certain criteria has been met: Induction PARQ Member Referral/Guest Passes
People Support: Support your fellow colleagues
Operations: Utilize Ezrunner to identify and contact web/phone/walk-in enquiries.
Cultural / Values: As a part of the Colets Team, commit to the company values and personality.
Our Values:
- Welcoming – We do things a little differently around here, not just another corporate gym
- Supportive – Of our community, members and each other – We genuinely care
- Independent – We are inclusive, unpretentious and trustworthy – Not for profit
Our Personality:
- Motivated – Engaged, part of the family and driven to make a genuine contribution
- Friendly – Outgoing, enthusiastic and able to engage with both colleagues
Membership Consultant - Thames Ditton, Surrey employer: Colets Health & Fitness
Contact Detail:
Colets Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Consultant - Thames Ditton, Surrey
✨Tip Number 1
Get to know Colets inside out! Familiarise yourself with their offerings and ethos. This way, when you chat with the team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current members or staff on social media. Ask them about their experiences and what they love about Colets. This insider info can give you an edge during interviews.
✨Tip Number 3
Prepare for those membership tours! Think about how you can make a great first impression. Practice your pitch and be ready to highlight what makes Colets special to potential new members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Colets family!
We think you need these skills to ace Membership Consultant - Thames Ditton, Surrey
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you know all about Colets and what we stand for. Familiarise yourself with our offerings and ethos so you can show us you're genuinely interested in being part of the team.
Tailor Your Application: Don’t just send a generic application! Make sure to highlight your customer service skills and any experience that relates to membership recruitment. We want to see how you can contribute to our goals!
Show Your Personality: We’re looking for someone who fits in with our friendly and motivated culture. Let your personality shine through in your application – be enthusiastic and engaging, just like we are at Colets!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team.
How to prepare for a job interview at Colets Health & Fitness
✨Know Your Stuff About Colets
Before the interview, make sure you dive deep into understanding Colets, its offerings, and its ethos. Familiarise yourself with their values and how they differentiate themselves from other gyms. This will show your genuine interest and help you connect better during the conversation.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your problem-solving skills and ability to enhance the member journey.
✨Be Ready to Discuss Campaign Ideas
Think creatively about how you would approach recruiting new members and retaining current ones. Prepare a few innovative campaign ideas that align with Colets' values. This will demonstrate your proactive mindset and willingness to contribute to the team.
✨Teamwork Makes the Dream Work
Emphasise your ability to work collaboratively with others. Be ready to discuss how you've successfully worked in teams before and how you can support your colleagues at Colets. Highlighting your teamwork skills will resonate well with their culture of being supportive and friendly.