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- Tasks: Assist in daily gym operations and provide top-notch customer service to members.
- Company: Join Colets Gym, a vibrant community focused on fitness and member satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Be part of a supportive team with a commitment to excellence and personal development.
- Why this job: Make a real difference in people's fitness journeys while working in a fun environment.
- Qualifications: Level 2 Gym Instructor and Level 3 PT or Group X Qualification required.
The predicted salary is between 24000 - 30000 £ per year.
Job Purpose: To assist the Fitness manager with the daily operation of Colets Gym and the areas/studios that fall within the gym and provide excellent customer service to our members.
Role and Responsibilities:
- Always provide excellent Customer Service.
- Listen to member feedback and be proactive.
- Promote Gym challenges and Incentives.
- Assist with the programme co-ordination of group classes/group inductions taken by the gym team.
- Be friendly with all members.
- Motivate and support members with all aspects of their training.
- Be proud of your work and helpful to members.
- Carry out pre-exercise procedures for gym users as per the NOP.
- Lead group inductions and express classes.
- Conduct health assessments for members using the health system and app.
People
- Support your fellow colleagues.
Operations
- Ensure adherence to Colets’ own rules and regulations.
- Adhere to Health and Safety regulations in all areas of the fitness department.
- All staff should be fully aware of and understand the departmental NOP, the club’s emergency procedures and the club’s emergency action plan.
- Maintain the gym Equipment to a high standard & report any faults/damage to the Fitness Manager.
- Maintain high standards of cleanliness in the gym and complete relevant daily cleaning checklists.
- Work in accordance with the rota produced by the Fitness Manager. There may, however, be instances of your being asked to cover shifts at short notice due to absences.
- Attend regular staff meetings and training sessions.
Finance
- Be aware of the fitness budget.
Cultural / Values
- As a part of the Colets Team, commit to the company values and personality.
- Be aware of the core business anchors of Colets and assist your manager in embedding them into your department:
- Create the right environment.
- Create a Great place to work.
- Go beyond customer satisfaction.
- Personalise every journey.
- Generate extra profit to fuel growth.
- Commit to our goal of a unified Team & Growing the business.
KPI’s:
- NPS Score for gym.
Qualifications / Educational Requirements:
- Level 2 Gym Instructor required.
- Level 3 PT or Group X Qualification Required.
Preferred Skills:
- Essential IT Proficiency.
- Level 2 Gym Qualified.
- Level 3 PT or Group X Qualification.
- Excellent Communication.
- Preferable DBS checked.
- Experience in a Private Health Club environment.
- Experience working with age groups ranging 5yrs – 94yrs.
- Experience working within a gym.
- Knowledge of how to design gym programs & perform gym inductions.
- Experience of floor walking, instructing members on gym equipment, good customer service and cleaning.
Fitness Instructor / Personal Trainer - Thames Ditton, Surrey employer: Colets Health & Fitness
Contact Detail:
Colets Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness Instructor / Personal Trainer - Thames Ditton, Surrey
✨Tip Number 1
Get to know the gym culture before you apply! Visit Colets Gym, chat with current staff and members, and soak up the vibe. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get an interview, be ready to showcase your personality! As a Fitness Instructor, it's all about connecting with members. Share your passion for fitness and how you can motivate others. Remember, they want someone who fits into their friendly environment.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and serious about the role. Ask about their gym challenges or how they support staff development. It’s a great way to demonstrate your commitment to the Colets values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a nice touch that reflects your customer service skills!
We think you need these skills to ace Fitness Instructor / Personal Trainer - Thames Ditton, Surrey
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your enthusiasm for fitness shine through! We want to see how much you love helping others achieve their goals. Share any personal experiences or stories that highlight your commitment to fitness and customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Fitness Instructor role. Highlight relevant qualifications like your Level 2 Gym Instructor and Level 3 PT certifications. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Personable and Friendly: Remember, we’re all about creating a welcoming environment at Colets. Use a friendly tone in your application to reflect the kind of person you are. Show us that you can connect with members and make them feel valued right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Colets!
How to prepare for a job interview at Colets Health & Fitness
✨Know Your Stuff
Make sure you brush up on your fitness knowledge, especially around gym equipment and health assessments. Be ready to discuss how you would conduct inductions and motivate members. This shows you're not just qualified but genuinely passionate about helping others.
✨Showcase Your People Skills
As a Fitness Instructor, you'll be interacting with a diverse range of members. Prepare examples of how you've provided excellent customer service in the past. Think about times when you've listened to feedback and adapted your approach to meet individual needs.
✨Be Proactive and Positive
Demonstrate your proactive nature by discussing how you would promote gym challenges and incentives. Bring ideas to the table that could enhance member engagement and show that you're excited about contributing to the gym's community.
✨Understand the Company Culture
Familiarise yourself with Colets' values and how they align with your own. During the interview, express your commitment to creating a great environment and being part of a unified team. This will help you stand out as someone who fits well within their culture.