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- Tasks: Lead the bar team, ensuring excellent service and a welcoming atmosphere.
- Company: Join a supportive, not-for-profit health club in Thames Ditton.
- Benefits: Flexible part-time hours, friendly environment, and community-focused culture.
- Other info: Great opportunity for personal growth and to be part of a united team.
- Why this job: Make a real difference while developing your leadership skills in hospitality.
- Qualifications: Previous bar experience and strong customer service skills preferred.
The predicted salary is between 12 - 15 £ per hour.
Job Type: Part Time
About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well-being, creating an environment where members and staff alike feel valued and inspired.
Job Purpose: We’re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil’s Bar. You’ll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team.
Role and Responsibilities:
- Members: Build relationships with members, address their feedback, and ensure a personalised and friendly experience. Handle complaints and follow up with relevant manager.
- Customer Service: Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance.
- People: Train, support, and motivate staff to deliver outstanding service. Provide shift reports, update management, and liaise with event organisers. Conduct performance management reviews with Bar Manager.
- Operations: Maintain high standards of health and safety, ensuring all policies are followed. Supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent. Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures. Monitor stock levels, restock as needed, and ensure vending machines are maintained. Ensure adherence to licensing laws, health & safety regulations, and company policies.
- Finance: Maintain excellent stock control. Work with Bar Manager to maintain budgets and cost control.
Cultural / Values: Commit to the company values and personality.
Our Values:
- Authentic: We are not-for-profit. We are inclusive, unpretentious and trustworthy.
- Supportive: We genuinely care - We are supportive of our community, members and each other.
- Welcoming: Not just another corporate gym - We do things a little differently.
- United: Coming together on the journey – Developing a unified and capable team committed to our vision.
Our Personality:
- Friendly: Outgoing – enthusiastically engages with both colleagues & members.
- Motivated: Positive – Brings a ‘can-do’ energy that brightens up those around them.
- Proud: Engaged – Part of the team, driven to make a genuine contribution.
Be aware of the core business anchors of Colets and embed them into your department: Create the right environment, Being a Great place to work, Going Beyond Member Satisfaction, Fuelling Surplus to Reinvest.
KPI’s: Member NPS Score, Stock Control.
Qualifications / Educational Requirements: First Aid and Defibrillator, Customer Service Training – Preferred.
Preferred Skills and Experience: Previous bar or hospitality experience, ideally in a supervisory role. A friendly and approachable attitude with great customer service skills. Strong leadership and team management abilities. Attention to detail, especially with stock control and health & safety. The ability to work evenings, weekends, and during events.
Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A can-do attitude with the ability to solve problems under pressure. Passionate about making a difference in a not-for-profit environment.
Bar / Front of House Supervisor - Thames Ditton, Surrey employer: Colets Health & Fitness
Contact Detail:
Colets Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar / Front of House Supervisor - Thames Ditton, Surrey
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with members and staff. This will help you tailor your responses and show that you're genuinely interested in being part of their supportive community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming atmosphere, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership skills! They’re looking for someone who can motivate and support the team. Think of times when you’ve led a group or helped a colleague improve their performance, and be prepared to discuss these moments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their friendly and motivated team.
We think you need these skills to ace Bar / Front of House Supervisor - Thames Ditton, Surrey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Experience: Make sure to highlight any previous bar or hospitality experience you have, especially in supervisory roles. Relate your skills to our values and the job description to show us why you're the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Colets Health & Fitness
✨Know the Company Values
Before your interview, take some time to understand the core values of the organisation. They pride themselves on being authentic, supportive, and welcoming. Think about how your personal values align with theirs and be ready to share examples that demonstrate this during the interview.
✨Showcase Your Customer Service Skills
As a Bar Supervisor, you'll need to create a friendly atmosphere and handle customer queries effectively. Prepare specific examples from your past experience where you went above and beyond for customers or resolved complaints successfully. This will show your potential employer that you can maintain high service standards.
✨Demonstrate Leadership Abilities
Since the role involves team leadership, think about times when you've trained or motivated a team. Be ready to discuss your approach to leading others, how you handle performance reviews, and how you ensure everyone is working towards a common goal. This will highlight your capability to support and inspire your future colleagues.
✨Prepare for Operational Questions
Expect questions related to daily bar operations, health and safety compliance, and stock control. Brush up on relevant regulations and think about how you would manage these aspects in a busy environment. Showing that you have a solid understanding of operational procedures will set you apart as a strong candidate.