At a Glance
- Tasks: Lead the bar team, ensuring excellent service and a welcoming atmosphere.
- Company: Join a supportive, not-for-profit health club in Thames Ditton.
- Benefits: Flexible part-time hours, friendly environment, and community-focused culture.
- Other info: Opportunity to grow in a unique, member-focused setting.
- Why this job: Make a real difference while enjoying a vibrant work atmosphere.
- Qualifications: Previous bar experience and strong leadership skills preferred.
The predicted salary is between 12 - 15 € per hour.
Job Type: Part Time
About Us:
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well-being, creating an environment where members and staff alike feel valued and inspired.
Job Purpose:
We’re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil’s Bar. You’ll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team.
Role and Responsibilities:
- Members: Build relationships with members, address their feedback, and ensure a personalised and friendly experience. Handle complaints and follow up with relevant manager.
- Customer Service: Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance.
- People: Train, support, and motivate staff to deliver outstanding service. Provide shift reports, update management, and liaise with event organisers. Conduct performance management reviews with Bar Manager.
- Operations: Maintain high standards of health and safety, ensuring all policies are followed. Supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent. Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures. Monitor stock levels, restock as needed, and ensure vending machines are maintained. Ensure adherence to licensing laws, health & safety regulations, and company policies.
- Finance: Maintain excellent stock control. Work with Bar Manager to maintain budgets and cost control.
Cultural / Values:
Commit to the company values and personality.
Our Values:
- Authentic – We are not-for-profit. We are inclusive, unpretentious and trustworthy.
- Supportive – We genuinely care - We are supportive of our community, members and each other.
- Welcoming – Not just another corporate gym - We do things a little differently.
- United – Coming together on the journey – Developing a unified and capable team committed to our vision.
Our Personality:
- Friendly – Outgoing – enthusiastically engages with both colleagues & members.
- Motivated – Positive – Brings a ‘can-do’ energy that brightens up those around them.
- Proud – Engaged – Part of the team, driven to make a genuine contribution.
Be aware of the core business anchors of Colets and embed them into your department:
- Create the right environment.
- Being a Great place to work.
- Going Beyond Member Satisfaction.
- Fuelling Surplus to Reinvest.
KPI’s:
- Member NPS Score.
- Stock Control.
Qualifications / Educational Requirements:
- First Aid and Defibrillator.
- Customer Service Training – Preferred.
Preferred Skills and Experience:
- Previous bar or hospitality experience, ideally in a supervisory role.
- A friendly and approachable attitude with great customer service skills.
- Strong leadership and team management abilities.
- Attention to detail, especially with stock control and health & safety.
- The ability to work evenings, weekends, and during events.
Personal Qualities:
- Motivated, friendly, and approachable.
- Proud of delivering high-quality service.
- A can-do attitude with the ability to solve problems under pressure.
- Passionate about making a difference in a not-for-profit environment.
Bar / Front of House Supervisor - Thames Ditton, Surrey employer: Colets Health & Fitness
At our private health club in Thames Ditton, we offer a unique and rewarding work environment that prioritises community and personal growth. As a not-for-profit organisation, we foster a supportive and inclusive culture where employees are encouraged to develop their skills while delivering exceptional service to our members. Join us to be part of a friendly team that values authenticity and motivation, making a genuine impact in the lives of those we serve.
Contact Detail:
Colets Health & Fitness Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Bar / Front of House Supervisor - Thames Ditton, Surrey
✨Tip Number 1
Network like a pro! Get out there and chat with people in the industry. Attend local events or join online groups related to hospitality. You never know who might have a lead on that perfect Bar Supervisor role!
✨Tip Number 2
Show off your personality! When you get an interview, let your friendly and motivated side shine through. Remember, they’re looking for someone who fits their welcoming vibe, so be yourself and engage with them.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle complaints or lead a team. Use examples from your past experience to show you’ve got what it takes to maintain high service standards at Basil’s Bar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our supportive community.
We think you need these skills to ace Bar / Front of House Supervisor - Thames Ditton, Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application:Make sure to tailor your CV and cover letter to highlight your relevant experience in bar or hospitality roles. Mention specific examples that showcase your leadership skills and customer service abilities, as these are key for us.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Colets Health & Fitness
✨Know the Company Values
Before your interview, take some time to really understand the values of the organisation. They pride themselves on being authentic, supportive, welcoming, and united. Think about how your personal values align with theirs and be ready to share examples that demonstrate this connection.
✨Showcase Your Customer Service Skills
As a Bar Supervisor, you'll need to create a friendly atmosphere and handle customer queries effectively. Prepare specific examples from your past experiences where you went above and beyond for customers. This will show that you can maintain high service standards and build relationships with members.
✨Demonstrate Leadership Abilities
Since the role involves team leadership, think about times when you've successfully trained or motivated a team. Be ready to discuss your approach to managing staff and how you handle performance reviews. This will highlight your capability to lead and support others in a busy environment.
✨Prepare for Operational Questions
Expect questions about daily operations, health and safety compliance, and stock control. Brush up on relevant regulations and think about how you would ensure smooth bar operations. Showing that you have a solid understanding of these areas will set you apart as a knowledgeable candidate.
