At a Glance
- Tasks: Lead and inspire a team while ensuring a welcoming environment for members.
- Company: Join a supportive, independent health club that values community and well-being.
- Benefits: Enjoy a friendly atmosphere, career growth, and the chance to make a real impact.
- Other info: Dynamic role with opportunities to develop leadership skills and contribute to a positive culture.
- Why this job: Be part of a not-for-profit organisation that prioritises member satisfaction and community care.
- Qualifications: First Aid certified; experience in leisure or hospitality preferred.
The predicted salary is between 30000 - 42000 £ per year.
About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired.
Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.
Role and Responsibilities:
- Members: Act as the primary point of contact for members, staff, and visitors during your shift. Address member feedback and resolve issues promptly and professionally.
- Member Experience: Build positive relationships with members, ensuring a friendly and personalised experience. Handle complaints and follow up with the relevant manager.
- People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values. Support and supervise team members, assisting with lunch cover as needed.
- Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning. Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager. Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards. Ensure health and safety compliance across all areas. Act as Incident Manager and lead during emergencies, including fire evacuations. Manage opening and closing procedures, ensuring security at all times. Carry out pool tests and support various departments during peak times. Supervise events and ensure club security. Promptly prepare activity areas, ensuring equipment is safely set up, dismantled, and stored.
- Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units.
Cultural/Values: Commit to the company’s values and personality, embedding them into your role.
Our Values:
- Independent: Not-for-profit, inclusive, unpretentious, and trustworthy.
- Supportive: Genuinely caring for our community, members, and each other.
- Welcoming: Doing things differently - not just another corporate gym.
- United: Building a capable team committed to our vision.
Our Personality:
- Friendly: Enthusiastically engaging with both colleagues and members.
- Motivated: Bringing a positive, can-do energy.
- Proud: Driven to contribute as part of the team.
Our Anchors:
- Create the right environment.
- Be a great place to work.
- Go beyond member satisfaction.
- Fuel surplus to reinvest.
KPIs: Member NPS.
Qualifications and Requirements:
- First Aid and Defibrillator certified.
- NPLQ or Emergency Responder qualification preferred.
- Fire Warden certification.
- Customer Service training (preferred).
Preferred Skills and Experience:
- Strong understanding of health and fitness operations.
- Supervisory or managerial experience in leisure or hospitality.
- Leadership and communication skills to inspire and motivate a team.
- Knowledge of health and safety regulations (training can be provided).
- Food Hygiene qualification (or willingness to obtain one).
- Ability to multitask and remain calm under pressure.
Personal Qualities:
- Motivated, friendly, and approachable.
- Proud of delivering high-quality service.
- A proactive, can-do attitude with problem-solving abilities.
- Passionate about making a difference in a not-for-profit environment.
Duty Manager in Surrey employer: Colets Health and Fitness
Colets is an exceptional employer that prioritises a collaborative and innovative work culture, making it an ideal place for a Senior IT Technician to thrive. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while working in a supportive environment that values your contributions to enhancing our IT ecosystem. Located in a vibrant community, Colets offers a unique chance to make a meaningful impact on the technology experience for staff, members, and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Surrey
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Colets Health and Fitness.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Colets Health and Fitness is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Colets Health and Fitness, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Duty Manager in Surrey
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Colets Health and Fitness
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Colets Health and Fitness.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Colets Health and Fitness.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Colets Health and Fitness's Clientele
Since it's a full-time gig, understanding the specific clientele Colets Health and Fitness caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
