At a Glance
- Tasks: Lead and inspire a team while ensuring a welcoming environment for members.
- Company: Join a supportive, independent health club that values community and well-being.
- Benefits: Enjoy a friendly atmosphere, career growth, and the chance to make a real impact.
- Other info: Dynamic role with opportunities to develop leadership skills and contribute to a positive culture.
- Why this job: Be part of a not-for-profit organisation that prioritises member satisfaction and community care.
- Qualifications: First Aid certified; experience in leisure or hospitality preferred.
The predicted salary is between 30000 - 42000 £ per year.
About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired.
Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.
Role and Responsibilities:
- Members: Act as the primary point of contact for members, staff, and visitors during your shift. Address member feedback and resolve issues promptly and professionally.
- Member Experience: Build positive relationships with members, ensuring a friendly and personalised experience. Handle complaints and follow up with the relevant manager.
- People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values. Support and supervise team members, assisting with lunch cover as needed.
- Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning. Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager. Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards. Ensure health and safety compliance across all areas. Act as Incident Manager and lead during emergencies, including fire evacuations. Manage opening and closing procedures, ensuring security at all times. Carry out pool tests and support various departments during peak times. Supervise events and ensure club security. Promptly prepare activity areas, ensuring equipment is safely set up, dismantled, and stored.
- Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units.
Cultural/Values: Commit to the company’s values and personality, embedding them into your role.
Our Values:
- Independent: Not-for-profit, inclusive, unpretentious, and trustworthy.
- Supportive: Genuinely caring for our community, members, and each other.
- Welcoming: Doing things differently - not just another corporate gym.
- United: Building a capable team committed to our vision.
Our Personality:
- Friendly: Enthusiastically engaging with both colleagues and members.
- Motivated: Bringing a positive, can-do energy.
- Proud: Driven to contribute as part of the team.
Our Anchors:
- Create the right environment.
- Be a great place to work.
- Go beyond member satisfaction.
- Fuel surplus to reinvest.
KPIs: Member NPS.
Qualifications and Requirements:
- First Aid and Defibrillator certified.
- NPLQ or Emergency Responder qualification preferred.
- Fire Warden certification.
- Customer Service training (preferred).
Preferred Skills and Experience:
- Strong understanding of health and fitness operations.
- Supervisory or managerial experience in leisure or hospitality.
- Leadership and communication skills to inspire and motivate a team.
- Knowledge of health and safety regulations (training can be provided).
- Food Hygiene qualification (or willingness to obtain one).
- Ability to multitask and remain calm under pressure.
Personal Qualities:
- Motivated, friendly, and approachable.
- Proud of delivering high-quality service.
- A proactive, can-do attitude with problem-solving abilities.
- Passionate about making a difference in a not-for-profit environment.
Duty Manager in Surrey employer: Colets Health and Fitness
Colets is an exceptional employer that prioritises a collaborative and innovative work culture, making it an ideal place for a Senior IT Technician to thrive. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while working in a supportive environment that values your contributions to enhancing our IT ecosystem. Located in a vibrant community, Colets offers a unique chance to make a meaningful impact on the technology experience for staff, members, and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and fitness industry, especially those who might know someone at our club. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show us your personality! When you get an interview, let your friendly and motivated nature shine through. We want to see how you can bring that positive energy to our team and create a welcoming environment for our members.
✨Tip Number 3
Be prepared to talk about your experience! Brush up on your knowledge of health and safety regulations and be ready to share examples of how you've handled challenges in previous roles. We love hearing about your problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our supportive and independent community.
We think you need these skills to ace Duty Manager in Surrey
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for fitness and community. Remember, we’re all about being friendly and welcoming!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with our values and the role of Duty Manager. Show us how you can contribute to creating a supportive and enjoyable environment for our members.
Showcase Your Experience:Don’t hold back on sharing your relevant experience in leisure or hospitality! Whether it’s managing a team or ensuring health and safety compliance, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at the heart of Thames Ditton!
How to prepare for a job interview at Colets Health and Fitness
✨Know the Club Inside Out
Before your interview, take some time to research the health club thoroughly. Understand its values, mission, and the unique services it offers. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with members and staff constantly. Prepare examples from your past experiences where you've successfully resolved conflicts or built strong relationships. Highlighting your ability to create a welcoming environment will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or managed a project. Be ready to discuss your leadership style and how you motivate others. The club values a supportive and united team, so showcasing your ability to inspire and manage will be key.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Practice responses to situations like dealing with a member complaint or managing an incident during peak hours. This will help you feel more confident and prepared during the interview.
