At a Glance
- Tasks: Support and develop IT systems, providing top-notch technical assistance across the organisation.
- Company: Join a welcoming, supportive, and authentic not-for-profit gym community.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to lead projects and drive innovation.
- Why this job: Make a real impact by enhancing technology for staff, members, and guests.
- Qualifications: Experience in IT support and a passion for improving user experience.
The predicted salary is between 35000 - 45000 £ per year.
Job
Purpose: To support and develop the IT ecosystem at Colets in conjunction with the Head of IT, ensuring a reliable, secure and efficient technology environment for staff, members and guests.
The role will provide senior technical support across the organisation, act as an escalation point for complex issues, contribute to IT projects and provide advice and recommendations on opportunities to improve systems, processes and ways of working.
Role and
Responsibilities: Provide 1st, 2nd and occasional 3rd line support across the organisation.
Act as an escalation point for complex technical issues and major incidents.
Support business continuity and resilience planning for critical IT systems.
Proactively identify opportunities to improve IT systems, processes and user experience.
Review existing workflows and recommend efficiencies through automation and better use of technology.
Advise departmental managers on technology solutions to support operational requirements.
Support cyber security initiatives including patching, access management and staff awareness.
Assist with management of Microsoft 365 administration including Exchange, Teams, Share Point and Intune where appropriate.
Maintain asset registers and support hardware lifecycle planning.
Produce and maintain technical documentation, user guides and process maps.
Deputise for the Head of IT where required.
Support procurement decisions and provide technical input into supplier selection and contract renewals.
Assist with budgeting and planning for future IT investment.
Cultural / Values Commit to the company values and personality.
Our
Values: Welcoming We do things a little differently around here, not just another corporate gym Supportive Of our community, members and each other We genuinely care Authentic We are inclusive, unpretentious and trustworthy Not for profit
Our
Personality: Motivated Engaged, part of the family and driven to make a genuine contribution Friendly Outgoing, enthusiastic and able to engage with both colleagues
